為水療中心的的銷售做出貢獻(xiàn)
To contribute to the spa sales
根據(jù)顧客意見調(diào)查結(jié)果,確保所有改進(jìn)措施貫徹執(zhí)行
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented
確保根據(jù)凱悅酒店的標(biāo)準(zhǔn)提供禮貌、專業(yè)、有效及靈活的服務(wù)
To provide a courteous, professional, efficient and flexible service at all times, following Hyatt Regency Standards of Performance
負(fù)責(zé)指定工作區(qū)域的所有職責(zé)和任務(wù)關(guān)注、回顧重點任務(wù)清單,并根據(jù)行業(yè)趨勢、客人期望和運營理念等對其進(jìn)行修改、
To perform all duties and tasks in the assigned Place of Work to the standard set? Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies
以靈活的態(tài)度和熟練的技巧協(xié)助水療中心其他部門和其它的酒店部門
To be entirely flexible and adept to rotate within the different sub departments of the Spa or any other Department of the hotel as assigned
熟悉酒店的設(shè)施及各項服務(wù)
To be fully conversant with all services and facilities offered by the hotel
負(fù)責(zé)建立并負(fù)責(zé)指定區(qū)域的營業(yè)和關(guān)門程序
To perform opening and closing procedures established for the Place of Work as assigned
確保工作區(qū)域和其他區(qū)域保持干凈且整潔有序
To ensure that the Place of Work and surrounding area is kept clean and organized at all times
保持周圍環(huán)境的清潔
Must keep all areas clean at all time
保持泳池設(shè)備和周圍區(qū)域設(shè)施的良好狀態(tài)
Must upkeep all pool equipment in and around the deck
確保以恰當(dāng)?shù)姆绞绞褂糜境卦O(shè)備
Makes optimum use of the pool equipment
完成其它與職責(zé)相關(guān)的任務(wù)
Performs any job related duties and functions as directed
Job Responsibility:
崗位職責(zé):
1.Ensure locker room cleanliness is well maintained as per hygiene standard.
確保更衣區(qū)衛(wèi)生符合酒店標(biāo)準(zhǔn)。
2.Provide service to guest and member as per service standard.
在更衣區(qū)為客人和會員按照服務(wù)標(biāo)準(zhǔn)提供服務(wù)。
3.Check all daily operating checklists and operating forms.
完成每日的工作檢查表格和各種部門要求的運營表格。
4.Attend daily roll call and monthly meeting, take notes and necessary action and distribute all information to follow section team members concern.
參加每日和每月例會,記錄必要信息,把需要跟進(jìn)的工作內(nèi)容分享給團(tuán)隊同事。
5.Ensure, update and input all towels taken by guest in the towel sign in /out forms.
對客人使用和歸還的毛巾做好相應(yīng)記錄。
6.Update and input all necessary reports necessary for monitoring.
跟新部門要求的所有工作表格。
7.Assist the supervisor to manage and upkeep your section equipment and operating supplies.
協(xié)助主管對你所在的工作區(qū)域的設(shè)備及經(jīng)營物品的管理和維護(hù)。
8.Assist and attend to all walks in guests in your respective working area or section.
在健身中心為進(jìn)店客人提供協(xié)助和服務(wù)。
9.Provide towels and sheets to clients in public baths, steam rooms, and restrooms.
在淋浴室、蒸汽房等區(qū)域為客人提供毛巾。
10.Assist and help any members or guests that require any assistant in the locker area. That requires any services or requests.
在更衣區(qū)為客人或會員提供所有幫助和服務(wù),盡一切可能滿足客人的需求。
11.Maintain a lost and found collection.
遵照部門關(guān)于客人物品遺失和找尋的流程對客人物品進(jìn)行處置。
12.Collect soiled linen or clothing for laundering.
收集臟布草和更換干凈布草。
13.Report all guests who break the rules and regulations of the club to the supervisor.
對于觸犯和不服從健身中心關(guān)于使用健身房的規(guī)則和章程的客人,及時向主管匯報。
14.Activate emergency action plans and administer first aid, as necessary.
在區(qū)域發(fā)生緊急事件或客戶突發(fā)狀況時,積極參與協(xié)助管理人員對突發(fā)事件的處置。
15.Cooperate with team members and assist in any way.
力所能及的情況下都要對同事提供工作協(xié)助及具備良好的團(tuán)隊合作精神。
16.Abide by the hotel code of conduct.
遵守酒店的規(guī)章制度。
17.Abide by the hotel employee handbook.
遵守酒店的員工手冊。
18.Abide by the hotel policies and procedures.
遵守酒店的政策與各項程序。
19.Carry out other tasks as directed by the manager.
執(zhí)行完成經(jīng)理下達(dá)的各項工作任務(wù)。
Job Requirements:
任職要求:
Previous hotel-related experience beneficial.
有酒店相關(guān)工作經(jīng)驗者優(yōu)先。