Responsible for all guest services functions and staff.? Areas of responsibility bell service, doorman, airport representative, transportation, valet, ground lobby, parking and business center. ?As a department head, directs and works with managers and associates to successfully execute all guest services operations, including guest arrival and departure procedures.? Strives to continually improve guest and staff engagement and maximize the financial performance of the department.
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負責整個賓客服務部的運作和員工。負責區(qū)域包括行李員,門童,機場代表,司機,泊車,1樓大廳,停車和商務中心。作為部門負責人,指導并與員工、經理一起推進賓客服務部的運作, 包括預抵和退房程序。爭取不斷改進客人和員工的情感投入并實現部門財政業(yè)績的最大化。