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  • 合肥 | 5年以上 | 大專 | 提供食宿

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    可隨時隨地查看職位

    • 五險一金
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
    • 崗位晉升
    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
    • 收藏
    • 投遞簡歷
    ?Ensure the Spa & Health Club operating procedures are adhered to and reviewed on a three monthly basis. 確保嚴(yán)守水療與健身中心操作程序,并每三個月審核一次。 ?Drive the strategic direction of the the Spa & Health Club under the guidance of the Hotel Manager. 在酒店經(jīng)理的指導(dǎo)下推行水療與健身中心的戰(zhàn)略發(fā)展方向。 ?Work with the various departments within the hotel to maximize revenue and control costs in line with the best practices in the industry. 與酒店各部門協(xié)作參照行內(nèi)最優(yōu)方法以最大化收益并控制開銷。 ?Implement financial targets with each department within the Spa & Health Club and review on a weekly/monthly basis. 實行川水療與健身中心內(nèi)部各分部的財政目標(biāo),以周/月為單位進(jìn)行審查。 ?Control the monthly financial performance of the Spa & Health Club by monitoring and managing revenue and costs in order to deliver the budgeted profit. 通過檢測管理收益及成本來控制水療與健身中心的月度財政績效,達(dá)成部門的預(yù)算利潤。 ?Ensure all stock taking is completed. 確保所有存貨盤點工作按時完成。 ?Prepare all Capital Expenditure requests in line with the hotel policy and submit to Hotel Manager. 根據(jù)酒店規(guī)章準(zhǔn)備所有資本支出并上呈至酒店經(jīng)理。 ?Comply with all local and national legislation for the Spa & Health Club in particular licensing laws and 3rd party insurance, freelance instructors/alternative therapists. 遵從當(dāng)?shù)睾蛧矣嘘P(guān)水療與健身中心的法規(guī),尤其是牌照法例、第三者保險方面、自由職業(yè)指導(dǎo)、另類理療師等。 ?Ensure all agreed local sales and marketing activities are effectively actioned and monitor the performance on a monthly basis. 確保所有完成協(xié)議的本地銷售及市場推廣活動都有效率地進(jìn)行并按月監(jiān)測績效。 ?Increase the Spa & Health Club database by actively sourcing new clients through recommendations, referrals and targeted initiatives. 通過推薦、介紹及有針對性的活動等方式來開拓客源,以增加水療與健身中心的客戶數(shù)據(jù)庫。 ?Assist the Communications department with press releases/PR initiatives as required. 必要時協(xié)助傳訊部新聞稿及公關(guān)活動事宜。 ?Support all Corporate/Hotel marketing programmes and initiatives. 協(xié)助所有集團(tuán)及酒店的市場推廣活動。 Communication溝通 ?Maintain clear lines of communication with Hotel Manager and other key departments within the Hotel. 與酒店經(jīng)理以及酒店其他主要部門維持清晰的溝通脈絡(luò)。 ?Communicate with other Spa Operators in order to get to know the market trends etc. 跟其他水療中心營運者溝通聯(lián)系,得知市場趨勢等動向。 ?Attend Hotel Management Meetings as required. 根據(jù)需要出席酒店管理會議。 ?Attend the Hotel morning briefing on a daily basis. 每日參加酒店晨會。 ?Hold the Spa & Health Club daily briefing with the team members on shift to ensure all relevant hotel information is communicated in addition to general operational/marketing points. 與部門內(nèi)同事召開水療與健身中心每日例會,確保將基本的運營/市場推廣信息以及相關(guān)酒店信息傳達(dá)下去。 ?Ensure all enquiries, correspondence and complaints are handled promptly and positively. 確保所有問詢、通訊及投訴都得到及時而有效的處理。 Market Intelligence市場資訊 ?Review the competitor/market intelligence reports on a monthly basis and discuss key points with Hotel Manager. 每月審閱競爭者/市場情報報告并與酒店經(jīng)理討論重點信息。 ?Record and track the success of promotions and the Spa & Health Club retention programmes. 記錄并追蹤水療與健身中心推廣活動及客戶挽留計劃的有效性。 Human Resource Development人力資源發(fā)展 ?Manage the recruitment needs of the Spa & Health Club in conjunction with the HR department. 跟人力資源部一起管理水療與健身中心的招聘需要。 ?Conduct regular staff appraisals are per Hotel policy, settling measurable goals for each team member, ensuring their skills are suitable for the tasks set for each position and recommen appropriate training when necessary. 根據(jù)酒店規(guī)章進(jìn)行定期的員工評估,為每位部門內(nèi)同事制定可測量結(jié)果的目標(biāo),確保他們的能力能夠完成該職位所需的任務(wù),在必要時進(jìn)行相關(guān)培訓(xùn)的推薦。 ?Take appropriate counselling/disciplinary action as per Hotel policy. Ensure all counselling/disciplinary action is discussed with the HR department prior to completion. 根據(jù)酒店規(guī)章制度采納合適的建議/獎懲舉措。確保所有的建議/紀(jì)律行動在完成之前與人力資源部進(jìn)行協(xié)商。 Other其他 ?Submit weekly and monthly reports to the Hotel/Corporate. 向酒店/集團(tuán)總部提交周度及月度報告。 ?Ensure that the Spa & Health Club team members are always well groomed in accordance with the department standard and are punctual for duty/appointment obligations. 確保水療與健身中心員工經(jīng)常按照部門標(biāo)準(zhǔn),打扮得體,并準(zhǔn)時上班/按照預(yù)訂安排工作。 ?Review the hotel guest satisfaction scores and implement the necessary action plan to achieve the target. 查閱酒店客人滿意度評分,執(zhí)行必要的行動計劃以達(dá)成目標(biāo)。 ?Ensure the hygiene and cleanliness of the Spa & Health Club is maintained on a daily basis. 確保水療與健身中心每天保持衛(wèi)生和潔凈。 ?Treat hotel guests and colleagues politely and professionally at all times and be highly visible around the Spa & Health Club. 任何時候,以禮貌和專業(yè)的模式對待酒店住客和同事,并容易在水療與健身中心看見您的蹤影。 ?Maintain client and company secrets to ensure that all business dealings or personal details are not discussed with outside parties. 維持客人和公司機(jī)密,確保不與他人討論所有業(yè)務(wù)往來或個人資料。 ?Manage working hours in line with the demands of the business. 根據(jù)業(yè)務(wù)需求管理工作時間。 ?Ensure that rotas/rosters are submitted as per hotel policy and completed in accordance with the approved budget/staffing guide. 確保按照酒店政策,提交值班/輪班資料,并按照批準(zhǔn)的預(yù)算/人手分配指引完成。 ?Ensure that rotas/rosters are submitted as per hotel policy and completed in accordance with the approved budget/staffing guide. 確保按照酒店政策,提交值班/輪班資料,并按照批準(zhǔn)的預(yù)算/人手分配指引完成。 Health and Safety 健康和安全 ?Be fully aware of the Hotel Health and Safety policy and Fire Procedures. 全面了解酒店健康和安全政策以及消防程序。 ?Adhere to health and safety requirements by using safe working practices at all times. 在任何時候都采用安全的工作方式,緊守健康和安全要求。 ?Be fully aware of the Health and Safety policy for the Spa and Health Club and recommend revisions to the MOD/Hotel Manager when necessary and in accordance with local legislation. 全面了解川水療與健身中心的健康和安全政策,必要時在本地法律允許的情況下向值班經(jīng)理/酒店經(jīng)理提出合適的更改意見。 ?Perform any duties assigned by the Management. 執(zhí)行任何管理層委托的工作。 REQUIREMENTS 職位要求 ?Education 教育學(xué)歷 University or post-graduate diploma or equivalent professional leisure qualification is required. 必須具備大學(xué)、研究生文憑或相等的休閑/酒店行業(yè)專業(yè)資格。 ?Spa/Beauty Qualification in CIDESCO, CIBTAC or ITEC are desirable. 具備CIDESCO、CIBTAC或ITEC 頒發(fā)的水療/美容資格為佳。 Experience 經(jīng)驗 ?At least eight years working experience with minimum three years in the Spa/Health Club Management. 至少具備八年工作經(jīng)驗,其中至少擁有三年擔(dān)任水療/健身中心管理層職位工作經(jīng)驗。 ?Working experience in business management, finance, budgeting, marketing etc. is preferred. 具有商務(wù)管理、財務(wù)、預(yù)算、市場推廣等經(jīng)驗者為佳。 Job Skill/Knowledge 工作技能/知識 ?Well presented with good time management. 擁有良好的時間管理技巧。 ?Independent with an ability to work under pressure. 能獨立處事和在壓力之下工作。 ?Excellent communication skills. 出色的溝通技巧。 ?Cooperate with colleagues and develop good relationships with all colleagues. 跟同事合作無間,能跟所有同事發(fā)展良好的合作關(guān)系。 ?Good interpersonal skills. 擁有良好的人際溝通技巧。 ?Well spoken, pleasant and confident. 說話得體,和藹可親并充滿自信。 ?Excellent Telephone Manner. 出色的電話應(yīng)對態(tài)度。 Computer Knowledge 電腦知識 ?Computer knowledge on: Word, Excel and PowerPoint are essential. 具備Word、Excel和PowerPoint電腦知識為佳。 ?Spa/Health Club software applications are desirable. 懂得水療/健身中心軟件系統(tǒng)應(yīng)用為佳。 Language Proficiency 語言能力 ?Proficiency in English is essential. 必須英文流利。 ?Knowledge of a second language other than native language is desirable. 除母語以外,懂第二語言為佳。
  • 中廚廚師長

    1萬-1.5萬
    合肥 | 5年以上 | 學(xué)歷不限

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    可隨時隨地查看職位

    • 五險一金
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
    • 崗位晉升
    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
    • 收藏
    • 投遞簡歷
    SCOPE 職能范圍 Control the stock of food and what need to be ordered. The acceptance of perishable goods should be carried out and implemented in accordance with the standards, apply and follow first in first out and storage system. Train and direct other colleagues in the department to provide all customers with consistent, high quality food and services through adherence to and implementation of all kinds of brand standard and policies. 控制食品的存貨量及何種食品需要被訂購,按照標(biāo)準(zhǔn)接收易腐物品,貫徹并執(zhí)行先進(jìn)先出原則及貯藏制度。通過堅持和執(zhí)行各種朗廷標(biāo)準(zhǔn)和政策,培訓(xùn)和指導(dǎo)部門其他同事,為所有顧客提供始終如一的,高質(zhì)量的食品和服務(wù)。 PRINCIPAL RESPONSIBILITIES 主要職責(zé) ? Assist the Chinese Executive Chef to maintain the operation of the kitchen as necessary. 協(xié)助中餐行政總廚維持廚房的運營。 ? Supervise the production and operation of the Chinese Kitchen and ensure compliance with all Food & Beverage policies, standards and procedures. 監(jiān)督中廚房生產(chǎn)運營,確保執(zhí)行所有關(guān)于餐飲的政策,標(biāo)準(zhǔn)及程序。 ? Provide the perfect quality of food and interact with guests in order to deliver personalized dishes. 使用高質(zhì)量的食材,并與顧客進(jìn)行交流推出個性化的菜肴。 ? Pay attention to the quality, presentation and flavour. 注重食品的質(zhì)量,擺盤呈現(xiàn)方式及味道。 ? Implement proper food preparation procedures and storage standards. 履行正確的備菜程序與貯藏標(biāo)準(zhǔn)。 ? Maintain purchasing, receiving and food storage standards. 維持采購,收貨及食品貯藏標(biāo)準(zhǔn)。 ? Ensure compliance with all local (Health Department) regulations. 確保遵守當(dāng)?shù)卣ㄐl(wèi)生部門)的規(guī)定。 ? Support and endorse the established concept, guidance and guidelines of food and beverage as part of the guidelines for action and combine it with new idea level experience to achieve new heights through team work and team members' recognition. 支持并認(rèn)可已建立的餐飲概念、指導(dǎo)及方針,并視為行動準(zhǔn)則的一部分;并且將其與新想法及經(jīng)驗結(jié)合,通過團(tuán)隊合作及團(tuán)隊成員的認(rèn)可來達(dá)到新的高度。 ? When new guidance is not consistent with the policy that has been passed, it should be made clear before it is implemented. 當(dāng)有新的指導(dǎo)與已通過的方針不一致時,要在執(zhí)行之前明確告知。 ? Participate in sales, set up and prepare for VIP, including important banquets, weddings and other vital matters. 參與到銷售、擺臺及為VIP做準(zhǔn)備,包括重要的宴會、婚禮及其他至關(guān)重要的事務(wù)當(dāng)中。 ? Support the Food and Beverage department's procedures for waste control. 支持餐飲部的各項程序?qū)速M的控制。 ? Accurately calculate the theoretical cost of food. 準(zhǔn)確計算食品的理論成本。 ? Follow proper handling and right temperature of all food products. 遵循食品的適當(dāng)處理及正確的保存溫度。 ? Implement and follow HACCP system and implement correct Hygiene and Safety Standards. 實施及遵照HACCP系統(tǒng)執(zhí)行正確的衛(wèi)生和安全標(biāo)準(zhǔn)。 ? Operate and maintain all department equipment and report malfunctions. 操作及維護(hù)所有部門的設(shè)備,并匯報設(shè)備故障。 ? Ensure all colleagues follow all job safety regulations and all hazards are reported to the Security and Engineering. 確保所有的同事遵循工作安全規(guī)則,所有的危險都要報告給保安部及工程部。 ? Conduct a preventative maintenance inspection on a monthly basis. 每月進(jìn)行預(yù)防性維修檢。 ? Be responsible for management of property and facilities. 負(fù)責(zé)部門所有的財產(chǎn)和設(shè)備的管理。 ? Conduct a preventative maintenance inspection on a monthly basis. 每月進(jìn)行預(yù)防性維修檢查。 ? Effectively report, investigate and follow up on colleague accidents. 有效的報告,調(diào)查及跟進(jìn)員工事故。 ? Understand and maintain all standard recipes on Material Control before implementing any a la carte or set menus. 在執(zhí)行任何零點或套餐菜單前,理解并維護(hù)所有食譜標(biāo)準(zhǔn)。 ? Purchase appropriate supplies and manage inventories according to budget. 按預(yù)算購買適當(dāng)?shù)奈镔Y及管理存貨。 ? Ensure that colleagues' uniforms are clean and tidy, especially in public areas and guest services. 確保同事的制服干凈整潔,特別是在公共區(qū)域及對客服務(wù)時。 ? Help the superior to inspect the competition Hotel, understand the market dynamics, make the hotel always at the top of the competition. 協(xié)助上級考察競爭酒店,了解市場動態(tài),使酒店始終處于競爭頂峰。 ? Training colleagues in techniques and excellent plate presentations. 培訓(xùn)同事各項技巧以及完美的裝盤藝術(shù)。 ? Organize and participate in the training of kitchen or other first-line departments such as service center or Langham club, including raw materials, production methods and unique flavors. 舉辦及參與廚房或其他一線部門比如服務(wù)中心或朗廷俱樂部的培訓(xùn),包括原料,制作方法和獨特的口味。 ? Develop and implement colleague training plans on a quarterly basis in conjunction with HR Department. 每季度和人力資源部一起執(zhí)行并履行培訓(xùn)計劃。 ? Implement and follow a departmental daily briefing. 執(zhí)行并遵循每日例會。 ? Participate in the training of colleagues according to the menu, including ingredients, preparation methods and unique tastes. 按照菜譜參與同事的培訓(xùn),包括配料,備菜及獨特的口味。 ? Regularly develop colleague activity plan to promote teamwork. 定期制定員工活動計劃以促進(jìn)團(tuán)隊合作。 ? Cooperate with guests, customers, groups, company representatives, vendors and local education system needs. Participate in the sales menu, VIP menu and any banquet requirements. 配合客人,客戶,團(tuán)體,公司代表,銷售商及當(dāng)?shù)亟逃w制的需要。參與銷售菜單,貴賓菜單及任何宴會的需求。 ? Train, coach, and counsel colleagues in order to reach a satisfactory level of productivity. 培訓(xùn),指導(dǎo)并給同事提出一定的建議以達(dá)到令人滿意的生產(chǎn)水平。 ? Respond to guest questions in a correct and appropriate manner within 24 hours. 以正確且適當(dāng)?shù)姆绞?4小時內(nèi)回應(yīng)客人的疑問。 ? Keep the concept and mission of catering, food type, food preparation and presentation and other details required in accordance with the concept and describe the implementation of restaurant dishes. 保持餐飲的概念及使命,關(guān)于食物類型,備菜和呈送及其他細(xì)節(jié)需按照餐廳概念和菜肴描述執(zhí)行。 ? Carry a monthly self-inspection and make sure Chinese Kitchen is compliant with the Langham Brand Standard. 實行每月自我檢查,確保廚房符合朗廷品牌標(biāo)準(zhǔn)。 ? Actively promote cross-sectoral cooperation through frank communication. 通過坦誠的溝通,積極推動跨部門的合作。 ? Be aware of accident prevention and help enforce safe working conditions to achieve the goal of zero accidents. 了解事故預(yù)防并加強工作安全以達(dá)到零事故的目標(biāo)。 ? All rules and regulations refer to colleague handbook. 所有規(guī)章制度請參照員工手冊。 ? Perform any duties assigned by the Management. 執(zhí)行任何管理層委托的工作。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ? Culinary Education is preferred. 烹飪教育背景優(yōu)先。 Experience 經(jīng)驗 ? At least five years related experience in this position in 5-star hotels. 五年以上5星級酒店相關(guān)工作經(jīng)驗。 Job Skill/Knowledge 工作技能/知識 ? Excellent culinary skills, while deliver top quality product and presentations. 完美的烹飪技巧,同時展現(xiàn)高質(zhì)量的食物及擺盤。 ? Rich in culinary management and leadership experience. 豐富的餐飲管理與領(lǐng)導(dǎo)經(jīng)驗。 ? Comprehensive knowledge of food processing and hygiene standards. 全面的食品加工及衛(wèi)生標(biāo)準(zhǔn)知識。 ? Strong organization skills and effective influence. 強大的組織能力和有效的影響力。 ? Good interpersonal conflict management skills and effective decision-making skills. 良好的處理同事關(guān)系沖突管理技巧和有效的決策力。 ? Knowledge of operating rules and safety standards. 具有運轉(zhuǎn)規(guī)章及安全標(biāo)準(zhǔn)知識。 Computer Knowledge 電腦知識 ? Knowledge of MS office software. 會使用常用的微軟辦公軟件。 Language Proficiency 語言能力 ? Good communication skills (verbal and listening and writing). 良好的溝通技巧(口語,聽力及書寫)。
  • 頭鍋/二鍋

    7千-1萬
    合肥 | 2年以上 | 學(xué)歷不限 | 提供食宿

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    可隨時隨地查看職位

    • 五險一金
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
    • 崗位晉升
    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    ·Assists ChineseChef with kitchen operations as necessary. Carry out precise and cleardirection from Chinese Chef from recipes, systems, general standards andquality control in order to ensure best guest satisfaction. 協(xié)助中餐廚師長維持廚房的運營。執(zhí)行中餐廚師長精確及清晰的指示,從配方、系統(tǒng)到整體標(biāo)準(zhǔn)和質(zhì)量控制,來確保最高的顧客滿意度。 ·Follow directionof Hygiene/HACCP Manager and local Hygiene Bureau as well as HACCP in order toensure best production and high level of hygiene in order to avoid crossinfection at all times.? Pay attention toand ensure the quality of food, swinging and flavor to a good level. 根據(jù)衛(wèi)生及食品安全經(jīng)理,衛(wèi)生局及HACCP的指示,確保高標(biāo)準(zhǔn)的清潔衛(wèi)生,以避免交叉感染。注重并確保食品的質(zhì)量、擺盤及風(fēng)味達(dá)到優(yōu)良的水準(zhǔn)。 ·Implement properfood preparation procedures and storage standards. 履行正確的備菜程序與貯藏標(biāo)準(zhǔn)。 ·Maintainpurchasing, receiving and food storage standards. 維持采購,收貨及食品貯藏標(biāo)準(zhǔn)。 ·Ensurecompliance with all local (Health Department) regulations. 確保遵守當(dāng)?shù)卣ㄐl(wèi)生部門)的規(guī)定。 ·Support the Foodand Beverage department's procedures for waste control. 支持餐飲部的各項程序?qū)速M的控制。 ·Follow properhandling and right temperature of all food products. 遵循食品的適當(dāng)處理及正確的保存溫度。 ·Attend departmentaldaily briefing. 參加每天的例會。 ·Operate and maintain all department equipment and reports malfunctions. 操作及維護(hù)所有部門的設(shè)備,并匯報設(shè)備故障。 ·Be responsiblefor management of property and facilities. 負(fù)責(zé)部門所有的財產(chǎn)和設(shè)備的管理。 ·Be able tocoordinate effectively with colleagues also in other departments and beflexible on operation needs. Support management in driving vision andpriorities. 能夠與同事及其他部門協(xié)作,并能靈活滿足運營需要。通過建立形象與注意輕重緩急來加強管理。 ·Reviews staffinglevels to ensure that guest service, operational needs and financial objectivesare met. 復(fù)核同事的工作表現(xiàn),以確保賓客服務(wù),業(yè)務(wù)需要和財務(wù)目標(biāo)達(dá)到標(biāo)準(zhǔn)。 ·Enforce the foodpreparation and presentation guidelines to ensure consistent quality culinaryofferings to our guests. 執(zhí)行朗廷集團(tuán)的食物制作準(zhǔn)備及呈現(xiàn)方式的指南,以確保提供給客人品質(zhì)如一的美食。 ·Respond to guestquestions in a correct and appropriate manner within 24 hours. 以正確且適當(dāng)?shù)姆绞?4小時內(nèi)回應(yīng)客人的疑問。 ·Maintain F&Bconcepts and Mission standards for preparation & presentation. 保持餐飲部關(guān)于備菜和擺盤的概念及使命。 ·Actively promote cross-sectoral cooperation through frankcommunication. Make ultimate use of time and resources throughgood planning as well as team goal setting. 通過坦誠的溝通合作,積極推動跨部門的合作。通過計劃及團(tuán)隊目標(biāo)的設(shè)定,充分利用時間及資源。 ·Follow andimplement Prime times during operation hours. 貫徹和落實黃金時段的營業(yè)時間。 ·All rules andregulations refer to colleague handbook. 所有規(guī)章制度請參照員工手冊。 ·Be aware ofaccident prevention and help enforce safe working conditions to achieve thegoal of zero accidents. 了解事故預(yù)防并加強工作安全以達(dá)到零事故的目標(biāo)。 ·Perform anyduties assigned by the Management. 執(zhí)行任何管理層委托的工作。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ·Culinary Educationis preferred. 烹飪教育背景的優(yōu)先。 Experience 經(jīng)驗 ·At least two yearsrelated working experience in this position, preferably in hotel industry. 兩年以上相關(guān)工作經(jīng)驗 ,有酒店工作經(jīng)驗的優(yōu)先。 Job Skill/Knowledge 工作技能/知識 ·Excellentculinary skills, while deliver top quality product and presentations. 完美的烹飪技巧,同時展現(xiàn)高質(zhì)量的食物及擺盤。 ·Comprehensiveknowledge of food processing and hygiene standards. 全面的食品加工及衛(wèi)生標(biāo)準(zhǔn)知識。 ·Goodinterpersonal conflict management skills and effective decision-making skills. 良好的處理同事關(guān)系沖突管理技巧和有效的決策力。 ·Knowledge ofoperating rules and safety standards. 具有操作規(guī)章及安全標(biāo)準(zhǔn)知識。 Computer Knowledge 電腦知識 ·Knowledge of MSoffice software. 會使用常用的微軟辦公軟件。 Language Proficiency 語言能力 ·Goodcommunication skills (verbal and listening and writing). 良好的溝通技巧(口語,聽力及書寫)。
  • 合肥 | 1年以上 | 本科 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    PRINCIPAL RESPONSIBILITIES 主要職責(zé) ?Coordinate with front office to ensure that every guest are roomed 與前臺協(xié)調(diào)好,確保為每位客人介紹過房間。 ?Be fully familiar with the room facilities and provide concise information about it to the guest during the rooming process? 要非常了解房間的設(shè)施,并在為客人介紹房間設(shè)施時可提供簡明的信息。 ?Ensure VIP rooms are in good condition and being set-up according to Brand standard and guest’s special requirements prior the VIP’s arrival. 確保所有VIP房間可以正常使用,并按照集團(tuán)的標(biāo)準(zhǔn)和客人的特殊要求在客人到店前準(zhǔn)備完好。 ?Review all VIP/ Brilliant members’ arrival to ensure they receive their preferred room and amenity.? 要核查所有VIP和卓逸會會員的到店,確保他們優(yōu)先得到舒適的房間和設(shè)施。 ?Must be in the lobby and front office areas during their shift. 必須在工作班次中服務(wù)于酒店大堂和前廳區(qū)域。 ?Have a clear general knowledge of the hotel product to allow up sell and cross sell of hotel rooms and facilities. This should include room types, food and beverage facilities, spa and health club, daily catering events and local neighbourhood information. 擁有清晰的酒店產(chǎn)品知識從而推銷酒店更好房型及其他酒店產(chǎn)品。其中必須包括酒店房態(tài),餐飲設(shè)施,水療中心,健身中心,每日宴會以及相關(guān)周邊信息。 ?Welcome and farewell guests from the lobby. 在酒店大堂歡迎及歡送賓客。 ?Greet and acknowledge guests that are waiting in the lobby. 與在大堂等候的客人打招呼并作出相應(yīng)反應(yīng)。 ?Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. 預(yù)先估計賓客的需要并用殷切有理的態(tài)度處理賓客的需求。 ?Escort guests upon arrival to front desk and introduce by name to front desk colleague.. 引領(lǐng)未入住賓客去前臺并向前臺接待員介紹賓客的名字。 ?Guest Relation Officer must be able to talk to guests should they be waiting in a queue to check in or check out. 賓客服務(wù)大使必須與排隊等候入住或結(jié)帳的賓客交流。 ?Listen to guests requests with warmth, care and empathy and where necessary show guests to particular service areas for more information or action. 充滿熱情,關(guān)懷及感同深受地聆聽賓客的需求,在有必要的情況下帶領(lǐng)賓客去相關(guān)服務(wù)區(qū)域從而獲得更多的信息或行動。 ?Recognize return guests and VIP’s in the hotel. 認(rèn)識酒店的再次入住賓客和VIP客人。 ?Guest Relation Officer should never be behind the front desk. 賓客服務(wù)大使不必須在前臺內(nèi)工作。 ?Attend daily shift briefing and be fully aware of the on-day room’s situation. 參加每日例會并清楚了解當(dāng)日房態(tài)的情況。 ?Be knowledgeable on the Brilliant program. 熟知朗廷卓逸會內(nèi)容。 ?Be aware of their responsibilities in the event of an emergency situation. 清楚知道在緊急事件中所應(yīng)承擔(dān)的職責(zé)。 ?Guest Relation Officer must perform other duties as assigned by their supervisors or managers. 賓客服務(wù)大使必須履行主管或者經(jīng)理安排的其他工作職責(zé)。 ?Drive the Brilliant program to attain set targets and ensure the guests receive the required recognition and benefits for their membership level. Relevant colleagues in Front Office should be certified as Brilliant ambassadors and all guest facing colleagues must be aware of the benefits and joining requirements of the program 推進(jìn)卓逸會項目從而達(dá)到設(shè)訂的目標(biāo)并確保賓客依照他們的會員級別獲得相應(yīng)的會員禮遇.。所有前廳同事都應(yīng)通過卓逸會的考核并成為大使,所有對客同事都必須了解會員的禮遇及人會條件。 ?Attend assigned training sessions on time and as scheduled. 準(zhǔn)時參加已安排的培訓(xùn)課程。 ?Ensure attendance to work is on time as scheduled. 確保按照預(yù)先安排的班次準(zhǔn)時上崗工作。 ?Perform any duties assigned by the Management deemed necessary. 執(zhí)行任何管理層委托的工作。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ?Certificate / Diploma / Bachelor in Hotel Management 酒店管理類證書/學(xué)歷證明/學(xué)士學(xué)位證明 Experience 經(jīng)驗 ?One year working experience, preferably in hotel industry 一年相關(guān)的酒店工作經(jīng)驗 Job Skill / Knowledge 工作技能 / 知識 ?Out-going personality 性格開朗 ?Good communication skills 良好的溝通技巧 Computer Knowledge 電腦知識 ?Knowledge of MS office software 相關(guān)辦公自動化知識 ?Opera PMS 酒店Opera系統(tǒng) ?PSB PSB系統(tǒng) Language Proficiency 語言能力 ?Knowledge of English,?Fluent in Mandarin 英語精通,普通話流利 ?Foreign Preferred 外籍優(yōu)先
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    池州 | 2年以上 | 大專 | 提供食宿

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    其他 | 100-499人
    發(fā)布于 10-22
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    【崗位職責(zé)】 投簡歷后請電話聯(lián)系182 5517 3171 曹女士( 聯(lián)系我時,請說是在最佳東方網(wǎng)上看到的,謝謝!) ?1、負(fù)責(zé)辦公室日常行政工作,外來人員接待。 ?2、起草、修改、傳達(dá)行政通知、報告、備忘錄或相關(guān)文稿公函,復(fù)印文件及收發(fā)傳真、信件、報刊、文件、包裹等。 ?3、協(xié)助總經(jīng)辦主任起草有關(guān)公文,做好有關(guān)會議記錄。 ?4、協(xié)助總經(jīng)辦主任做好調(diào)查研究、資料收集整理及會務(wù)工作。 ?5、參與組織辦公室各種活動和會議。 ?【崗位要求】1、形象氣質(zhì)佳,年齡30歲左右; ?2、有行政接待經(jīng)驗者優(yōu)先。
  • 黃山 | 經(jīng)驗不限 | 學(xué)歷不限

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    【崗位職責(zé)】 1、代表主持酒店夜間的經(jīng)營管理活動,并報告工作。 2、負(fù)責(zé)協(xié)調(diào)和督促各部門做好夜間的各種工作。協(xié)調(diào)夜間各部門的工作關(guān)系,處理和解決發(fā)生的各種問題和突發(fā)的各類事件。 3、代表酒店接待和迎送夜間到離店的重要賓客,檢查有關(guān)部門做好服務(wù)工作。 4、負(fù)責(zé)酒店夜間的質(zhì)量管理工作。 5、編寫“夜間工作日記”,記錄當(dāng)天工作的重要情況,發(fā)現(xiàn)的問題及處理的意見和結(jié)果,及時遞交總經(jīng)理閱示。 【崗位要求】 1、大專及以上學(xué)歷,有同崗位工作經(jīng)驗2年以上。 2、懂得酒店管理一般理論知識和酒店管理制度和工作規(guī)范。 3、熟悉各種應(yīng)急預(yù)案的內(nèi)容和程序,了解接待禮儀、禮節(jié)。 4、熟悉外事紀(jì)律,了解旅游法規(guī),懂得治安、消防條例等法律、法規(guī)等基本知識。 5、具有較強的組織、指揮、協(xié)調(diào)和控制等方面的管理能力,能處理賓客投訴和突發(fā)事件。 6、會撰寫本職范圍內(nèi)的應(yīng)用文,語言清晰。 7、能用一種外語與賓客流利交流。
  • 黃山 | 8年以上 | 高中 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    您如果擁有相關(guān)3年以上的工作經(jīng)驗,高中以上學(xué)歷,或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。 擁有與他人交往的溝通技能; 愿意代表酒店,品牌和公司的利益; 樂于成為彰顯古徽州的形象代表; 十分樂意把個人技能和您的熱情融入到工作中。 我們期待您的加入,開啟職業(yè)新境界! ? 我們將為您提供學(xué)習(xí)新技能和拓展職業(yè)生涯的際遇; 提供富有市場競爭力的薪酬; 您選擇的不僅僅是一個注重卓越品質(zhì)的服務(wù)團(tuán)隊; 同時擁有頂級度假酒店的品牌; 而且需要富有熱情的你,引領(lǐng)客人探索黃山勝景,與客人共享古徽州文化,為客人營造難忘體驗。 最重要的是,我們會為您提供一個“身隨簡單,順其自然”的發(fā)展空間。
  • 黃山 | 經(jīng)驗不限 | 學(xué)歷不限 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    【崗位職責(zé)】 1、負(fù)責(zé)為SPA客人提供專業(yè)的美容服務(wù); 2、定期簡歷賓客及??蜋n案,了解客戶的愛好、要求及皮膚的特性,以便更好的提供服務(wù); 3、負(fù)責(zé)保管美容及按摩工具,對工具、美容用品的采購提出建議。 4、定期為部門水療師進(jìn)行專業(yè)技能培訓(xùn)。 【崗位要求】 1、限女性,皮膚好,儀表大方,熟悉美容產(chǎn)品和手法; 2、持有美容師證書者、有美容院及大型會所工作經(jīng)驗者優(yōu)先考慮; 3、良好的語言表達(dá)能力,善于溝通,服務(wù)意識強,工作耐心細(xì)致; 4、吃苦耐勞,愛崗敬業(yè),良好的個人素質(zhì),較高的職業(yè)素養(yǎng)和道德; 5、性格開朗樂觀,積極向上,團(tuán)隊協(xié)作能力強。
  • 黃山 | 3年以上 | 大專 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
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    您如果擁有大專以上學(xué)歷,或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。 擁有與他人交往的溝通技能; 愿意代表酒店,品牌和公司的利益; 樂于成為彰顯古徽州的形象代表; 十分樂意把個人技能和您的熱情融入到工作中。 我們 期待您的加入,開啟職業(yè)新境界 !   我們將為您提供學(xué)習(xí)新技能和拓展職業(yè)生涯的際遇; 提供富有市場競爭力的薪酬; 您選擇的不僅僅是一個注重卓越品質(zhì)的服務(wù)團(tuán)隊; 同時擁有頂級度假酒店的品牌; 而且需要富有熱情的你,引領(lǐng)客人探索黃山勝景,與客人共享古徽州文化,為客人營造難忘體驗。 最重要的是,我們會為您提供一個“ 身隨簡單,順其自然 ”的發(fā)展空間。
  • 合肥 | 5年以上 | 大專

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    • 帥哥多
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    PRINCIPAL RESPONSIBILITIES?主要職責(zé) ? 1.?Business Planning?and Sales & Marketing 銷售及市場推廣 ? Planning sales activities: to concentrate in “selling” i.e. conduct sales calls to introduce hotels facilities, packages, seeking business leads.? 規(guī)劃銷售活動,集中精力于銷售,例如銷售拜訪,介紹酒店設(shè)施和促銷活動套餐,尋找商機(jī)。 To assist DOSM/DOS in achieving monthly and year-end budget 協(xié)助市場銷售總監(jiān)、銷售總監(jiān)達(dá)成月度及年終預(yù)算。 ? To assist DOSM/DOS in maximizing profits by securing business 協(xié)助市場銷售總監(jiān)、銷售總監(jiān)確保業(yè)務(wù),達(dá)到利潤最大化。 ? Follow up leads assigned by DOSM/DOS. 跟進(jìn)市場銷售總監(jiān)、銷售總監(jiān)分配的商業(yè)線索。 ? To maintain good relationship with existing accounts. 與現(xiàn)有的客戶保持良好的合作關(guān)系。 ? Develop new markets/source of business. 開拓新的市場和新業(yè)務(wù)資源。 ? Conduct entertainment and site inspection to accounts decision makers and booking handlers. 為客戶決策者或者預(yù)定安排人安排宴請和酒店參觀事宜。 ? Sales visit to potential accounts. 商務(wù)拜訪潛在客戶。 ? Negotiate contracts with companies in designated territories. 與指定區(qū)域內(nèi)的公司協(xié)商合同事宜。 ? Conduct Sales visit to major companies in his/her designated area according to the guidelines. 根據(jù)指示,對指定區(qū)域內(nèi)的主要客戶進(jìn)行商務(wù)拜訪。 ? Come up with new ideas on products and marketing of product such as: room packages, promotion offers and assist DOSM / DOS in launching these promotions. ?提出有關(guān)產(chǎn)品和市場推廣產(chǎn)品的新建議,例如客房套餐,特別優(yōu)惠,并協(xié)助市場銷售總監(jiān)/銷售總監(jiān)開展相關(guān)優(yōu)惠活動。 ? To attend local business meeting and tradeshows/sales trips (both locally and overseas) assigned by DOSM. 參加由市場銷售總監(jiān)/ 銷售總監(jiān)分派的國內(nèi)和海外的商務(wù)會議和展覽會。 ? Perform any duties assigned by the Management deemed necessary. 執(zhí)行管理層交付的工作任務(wù)。 ? 2.?Communications 溝通 Maintain close communication with DOSM, DOS and Sister Hotels sales persons. 與銷售總監(jiān),銷售及市場推廣總監(jiān),以及姐妹酒店的銷售人員保持良好溝通。 ? Maintain effective communication with Revenue Manager and Operations Department heads. 與收益管理經(jīng)理和營運部門主管保持有效的溝通。 ? Maintain effective communication with Hoteliers in order to understand market trend. 與其他酒店的同行業(yè)者保持有效的溝通,以便了解市場發(fā)展的趨勢。 ? Attend weekly and monthly Sales Meeting a to report work progress and month-end result 參加每周及月度銷售會議,匯報工作進(jìn)程和月終銷售結(jié)果。 ? 3. ?Marketing Intelligence 市場能力 Regular update on competitors offers and markets intelligence and shares the information with sales team. 定期更新競爭對手信息和市場情報,并與銷售團(tuán)隊分享相關(guān)信息。 ? Provide accurate sales statistics and market information, comments, trends and leads obtained from clients and/or competitors. 提供準(zhǔn)確的銷售數(shù)據(jù)統(tǒng)計和市場信息,評估,趨勢,以及從客戶及競爭者處得到的銷售線索。 ? 4. ?Human Resource Development 人力資源發(fā)展 Maintain effective communication channels with all co-workers.? 與所有協(xié)助的工作人員保持有效的溝通。 ? Communicate with guest to obtain guest comments and ensure the delivery of product adhere to guest needs. 與客戶溝通以獲取客戶的評價,并確保我們提供的產(chǎn)品能夠滿足客戶的需求。 ? REQUIREMENTS?職位要求 ? 1.?Education 教育學(xué)歷 University degree or diploma is required. 大學(xué)或相關(guān)的專業(yè)畢業(yè)。 ? 2.?Experience 經(jīng)驗 At least 2 years working experience in similar capacity, 5 star international hotels experience is preferred. 至少2年相關(guān)工作經(jīng)驗,?5星級國際品牌酒店經(jīng)驗尤佳。 ? ?Concrete on the road sales experience is a must. 必須有專業(yè)的銷售經(jīng)驗。 ? 3.?Job Skill / Knowledge 工作技能?/ 知識 Well organized and a good planner. 良好的組織和計劃能力。 ? Prompt and systematic decision making skills with analytical power. 及時和系統(tǒng)的決策分析能力與技巧。 ? Independent & ability to work under pressure. 有獨立和壓力下工作的能力。 ? Excellent communication skills. 卓越的溝通技巧。 ? Good team player & able to develop sound working relationships with colleagues. 良好的團(tuán)隊合作精神,能夠與同事發(fā)展良好的工作關(guān)系。 ? Good delegation & interpersonal skills. 良好的授權(quán)和良好的人際關(guān)系技巧。 ? Sensitive and react fast on market trend and situation. 敏銳的了解市場發(fā)展趨勢和情況,并迅速作出反映行動。 ? Pleasant and out spoken. 愉悅開朗的性格。 ? Have good communication network in the industry. 在酒店行業(yè)中擁有良好的人際網(wǎng)絡(luò)。 ? 4.?Computer Knowledge 電腦知識 ?Microsoft word, excel and PowerPoint is a must. 必須熟練使用微軟word,excel 和?PowerPoint 軟件。 Familiar with Delphi Sales & Catering and Opera PMS is preferred.? 熟悉Delphi Sales & Catering 和Opera PMS系統(tǒng)為佳。 ? 5.?Language Proficiency 語言能力 Fluent in English and Mandarin is a must.? 必須熟練掌握英語與中文。 Excellent communication skills in both written & spoken.? 具備優(yōu)秀的口語與書面溝通技巧。
  • 合肥 | 5年以上 | 大專 | 食宿面議

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    • 五險一金
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
    • 崗位晉升
    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    PRINCIPAL RESPONSIBILITIES主要職責(zé) 1. Plan and manage sales calls and telemarketing to all government and sub-bureaus, Consulates, Embassies and Chambers of Commerce according to account management procedures on quarterly, monthly, weekly and daily basis. 根據(jù)客戶管理程序,按季度,月度,周和日常時間計劃和管理所有政府和分局,領(lǐng)事館,大使館及商會的銷售拜訪和電話拜訪。 2. Maintain good relationships with key government accounts and solicit daily room night production of individuals, groups and conference business from the existing and new government related bureaus in order to achieve sales targets and maximize revenue. 與主要政府客戶群保持良好關(guān)系,在已有和新的政府相關(guān)部門客戶中爭取個人,團(tuán)隊和商務(wù)會議生意。從而達(dá)到銷售目標(biāo)并使收入最大化。 3. Handles inquiries from government related bureaus that may involve meeting, site inspection, negotiation and contract writing. 處理來自政府及相關(guān)分局的要求,包括會議,現(xiàn)場參觀,協(xié)商和合同撰寫。 4. Follow-up on all enquiries and leads involving government sectors until business is secured. 跟進(jìn)所有在政府市場范圍內(nèi)的詢問和線索,直到生意確定。 5. Conduct Hotel inspections for Government or Official functions coordinators. 為政府或政府活動協(xié)助人開展酒店參觀活動。 6. Entertain key Government officials regularly to obtain updated market intelligence and maintain relationship. 經(jīng)常與政府官員交際以獲得最新市場動向并保持關(guān)系。 7. Represent the Hotel in Government invited functions. 代表酒店應(yīng)邀參加政府活動。 8. Monitor competitors’ activities pertaining the Government segments. 關(guān)注競爭酒店的活動以洞悉政府市場。 ? 9. Organise VIP’s arrivals, welcome and provide them with assistance during their stay upon needs according to the Hotel standards, in order to meet guest satisfaction. 安排貴賓到店,歡迎事宜并在他們在店期間根據(jù)酒店標(biāo)準(zhǔn)提供卓越服務(wù),從而令客戶滿意而歸。 10. Keep two-way communications between government bureaus and hotel, ensuring clients are kept updated with latest development in hotel, and senior managements are kept updated on changes in government sectors, the related events, market trends, customers feedback and competitor activities. 保持政府分局和酒店兩者的緊密聯(lián)系,保證不斷為客戶酒店的發(fā)展信息,并為高級管理層更新相關(guān)信息,包括政府部門、相關(guān)的事件,市場趨勢、顧客反饋和競爭對手的活動。 11. Keeps the Senior Management updated on sales efforts progress and bookings, conferring closely on matters of special handlings or unusual developments, recommending necessary sales actions to better compete in the market place. 保持高級管理層更新銷售進(jìn)步和預(yù)訂的信息,密切討論特殊的事件或非正常的發(fā)展,建議有必要的銷售策略,增加市場競爭力。 ? 12. Account Management客戶管理 Develops and maintains Langham Best Practice to ensure customer account objectives are defined and appropriate sales activities implemented. 發(fā)展和保持朗廷最優(yōu)實踐策略來保證目標(biāo)明確和執(zhí)行合適的銷售活動。 Assists the sales associates in developing account development plans, detailing objectives, timescales and sales methods to support the defined account strategies. 幫助銷售團(tuán)隊發(fā)展客戶,包括發(fā)展計劃,細(xì)化目標(biāo),時間規(guī)劃和銷售方法以支持客戶銷售策略的制定。 Liaises with LHG and GSO/GSAs specifying the accounts contribution to the business, revenue targets and agree activities. 與LHG和GSO/GSAs緊密聯(lián)系,具體說明客戶在商業(yè),收入目標(biāo)和達(dá)成活動上的比例劃分。 Accurately identifies the level of influence and decision making power of contacts in the customer organisation and uses these to secure business. 準(zhǔn)確識別客戶聯(lián)系人的影響力和決策力,并利用這些來鞏固業(yè)務(wù)。 Develop customer accounts to increase market / customer share- all revenue streams-locally, nationally and globally. 發(fā)展客戶數(shù)據(jù)庫,增加市場/客戶份額-所有的收入來源-本地,國際,全球。 ? 13. Market Intelligence市場分析能力 Monitors and maintains competitor set activity including Financial Performance, SWOT Analysis, Key accounts/Market Share and Marketing Programs. 關(guān)注和持續(xù)了解競爭酒店的活動,包括財政表現(xiàn),SWOT分析,主要客戶/市場份額和市場活動。 ? 14. Customer Relationships客戶關(guān)系 Establishes, enhances and maintains productive quality working relationships with key internal and external customers. 與主要的內(nèi)部和外部客戶開展,加強和保持有效的工作關(guān)系。 Keeps Hotel information relating to customer requirements, interests and market activities up to date. 保持與客戶要求,興趣,和市場活動相關(guān)的酒店信息及時更新。 Reviews customer base to determine new opportunities for account penetration. 瀏覽客戶數(shù)據(jù)庫,發(fā)展新客戶。 Contributes ideas to improve the products and services offered. 提供想法來提高產(chǎn)品和服務(wù)。 ? 15. Team Leadership團(tuán)隊領(lǐng)導(dǎo) Direct, monitors and evaluates sales performance of account teams and self to ensure sales revenue targets are being met. 指導(dǎo),監(jiān)督和評價團(tuán)隊和自身的表現(xiàn),保證銷售收入達(dá)標(biāo)。 Agrees, clarifies and implements Best Practice selling methods and procedures at all levels in the team to ensure business objectives are met. 同意,闡明和執(zhí)行各級團(tuán)隊的最佳銷售實踐方法和程序以確保業(yè)務(wù)目標(biāo)的實現(xiàn)。 Discusses and agrees departmental and individual objectives with team, reviewing and updating in light of changes in the business, implementing corrective action where necessary. 與團(tuán)隊討論并同意制定部門和個人目標(biāo),瀏覽和更新業(yè)務(wù)中的變化,必要時調(diào)整執(zhí)行方法。 Communicates regularly and on time verbally and non-verbally, providing individuals with prompt and specific feedback on performance. 經(jīng)常并及時進(jìn)行口頭或非口頭的溝通,為員工個人表現(xiàn)提供及時和具體的反饋。 Creates an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs. 創(chuàng)造能推動和鼓勵員工發(fā)揮自己最佳能力的氛圍,將沖突最小化。 ? REQUIREMENTS 職位要求 1. Education教育學(xué)歷 Diploma or University degree is preferred. 大?;虮究莆膽{優(yōu)先。 2. Experience經(jīng)驗 Minimum 3 years relevant experience and managerial responsibilities in a 5 star hotel, previous experience in a similar position would be a plus. 最少3年相關(guān)工作和五星級酒店管理經(jīng)驗,之前擔(dān)任過相似職位者優(yōu)先。 3. Job Skills/Knowledge工作技能/知識 Excellent communication, interpersonal and co-ordination skills. Independent & ability to work under pressure. Well organized and a good planner with an enquiring mind. 具備極佳的溝通,交際和合作技巧。能獨立工作和承受壓力。具鉆研精神,善于計劃和組織。 4. Computer Skills電腦技能 Familiar with MS Office and Delphi Sales & Catering system. 熟悉微軟辦公軟件和Delphi Sales & Catering系統(tǒng)。 5. Language Skills語言能力 Excellent written and verbal in Mandarin, good command in English. 具備優(yōu)秀的普通話口語和書面溝通技巧,英語讀寫流利。
  • 合肥 | 5年以上 | 大專 | 食宿面議

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    • 五險一金
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
    • 崗位晉升
    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    負(fù)責(zé)弱電方向 PRINCIPAL RESPONSIBILITIES 主要職責(zé) ·The dutyengineer is the principal when he is on duty, he is in charge of the basicoperation and maintenance work of Engineering department. 值班工程師當(dāng)班時,是當(dāng)班的負(fù)責(zé)人。負(fù)責(zé)工程部的基本運作及維修保養(yǎng)工作。 ·Ensures thathotel rules are followed and obeyed. 確保遵循酒店規(guī)章。 ·Ensures punctualattendance and adherence to duty schedules by all subordinate supervisors. 確保按時出勤并使所有下屬主管都遵照值班表工作,根據(jù)總監(jiān)要求巡查有關(guān)重要機(jī)房及公共區(qū)域。 ·Ensures thatpersonal grooming and hygiene standards are being observed by doing spot checksin the morning. 通過早上隨時抽查,確保員工儀表衛(wèi)生良好。 ·Ensures allengineering employees follow the Engineering Standards and Procedures as issued from time to time. 確保所有工程部員工遵循不定期發(fā)出的工程標(biāo)準(zhǔn)及程序。 ·Responsible forthe proper organization and functioning of the energy management function ofthe Engineering Department. 負(fù)責(zé)工程部門能源管理功能的適當(dāng)?shù)慕M織及實施。 ·Analyses andmonitors energy costs and expenditures for the department. 分析并監(jiān)督部門能源成本及費用。???? ?? ·Maintains anequipment and machinery record system for the property, do the hand-over workin accordance with Langham Hotels Group rules. 保留酒店設(shè)備及機(jī)器記錄,按朗廷酒店集團(tuán)的規(guī)定做好交接班工作。 ·Prepares on-dutyLog and conducts shift briefings to ensure hotel activities and operationalrequirements are known. 作好當(dāng)班記錄,進(jìn)行交班情況說明以確保酒店情況及運營要求被告知給接班人。 ·Recommends tothe Director of Engineering, new policies and procedures for a more economicaloperation and maintenance program. 向工程總監(jiān)建議新政策及程序以獲取更經(jīng)濟(jì)的運營及維修保養(yǎng)方案。 ·Participates inthe preparation of the annual engineering department budget. 參與年度工程部預(yù)算的準(zhǔn)備。 ·Provide uniqueand high quality service for our guests forwardly. Interacts and cooperateswith Hotel guests and outside contractors as directed by his superior. 主動向酒店客人提供獨特、高品質(zhì)的服務(wù)。按其上級指令與酒店客人及外包商進(jìn)行互動與協(xié)商。 ·Cooperates andcommunicates with other sections in the Engineering department. 與工程部內(nèi)部的其它小組進(jìn)行合作及交流。 ·Interacts andcooperates with other departments when necessary to provide additional orspecialized services for functions, promotions and festivities. 如有必要與其它部門進(jìn)行互動及合作,為宴會、促銷及活動提供額外及特殊服務(wù)。 ·Assists inEngineering contract analysis. 協(xié)助工程部合同分析。 ·Assists everyconcerned technician with maintenance and repair when required and carry outtrainings on rules, regulations, operation standards etc. for the subordinates. 必要時協(xié)助各工種進(jìn)行維修保養(yǎng)工作,對所屬員工做好行為準(zhǔn)則技能操作規(guī)范等進(jìn)行培訓(xùn)。 ·Conduct on thejob training in accordance with the departmental standards and procedures andmaintains a record of progress for each staff member. 按部門標(biāo)準(zhǔn)及程序進(jìn)行崗位培訓(xùn),并為每一參加培訓(xùn)的員工建檔。 ·Provide inputfor probation and formal performance appraisal discussions in line with companyguidelines. 按照集團(tuán)指導(dǎo)方針進(jìn)行員工在試用期及正式錄用工作表現(xiàn)評估。 ·Coach, counseland discipline staff in breach of hotel policies and departmental procedures,providing constructive feedback to enhance performance. 指導(dǎo)、建議并訓(xùn)練違反酒店政策及部門程序的員工,提出建設(shè)性反饋意見以提高工作質(zhì)量。 ·Recycleswhere-ever possible and enforces cost saving measures to staff. 盡可能使用任何可被回收之物,并在員工中加強成本控制措施。 ·OccupationalHealth and Safety Responsibilities. 職業(yè)保健及安全職責(zé)。 ·DemonstrateAwareness of OH&S policies and procedures and ensure all procedures areconducted safely and within OH&S guidelines and ensure your direct reportsdo the same. 表現(xiàn)出職業(yè)保健及安全職責(zé)方面的政策及程序的意識,確保在職業(yè)保健指導(dǎo)方針下安全地進(jìn)行所有程序并確保下屬也是按此規(guī)程進(jìn)行操作。 ·Be aware of dutyof care and adhere to occupational, health and safety legislation, policies andprocedures. 關(guān)心并知曉遵守職業(yè)、保健及安全方面的政策、法規(guī)及程序的職責(zé)。 ·Be familiar withproperty safety, first aid and fire and emergency procedures and operateequipment safely and sensibly. 熟悉酒店安全、急救及消防、緊急應(yīng)變程序,安全謹(jǐn)慎地操作設(shè)備。 ·Log securityincidents and accidents in accordance with hotel requirements. 按照酒店要求記錄安全事故及事件。 ·Be responsiblefor uncompromising levels of cleanliness and creating a safe and accident-freeenvironment. 有責(zé)任堅持清潔標(biāo)準(zhǔn)并創(chuàng)造安全無事故的環(huán)境。 ·Immediatelyresolve guest problems. 對客人所遇到的問題負(fù)責(zé)并立即解決。 ·Diagnoseproblems and thoroughly analyses information to guide decision making. 診斷問題并全面分析決策導(dǎo)向的信息。 ·Demonstrateco-operation and trust with colleagues, supervisors, teams and acrossdepartments. 在同事、主管、團(tuán)隊人員及部門間顯示出合作與信任。 ·Communicate wellto ensure effective shift hand-over. 良好的溝通以確保有效交班。 ·Developpotential of others through training, coaching and development opportunities. 通過培訓(xùn)、指導(dǎo)及發(fā)展機(jī)會培養(yǎng)其它有潛力的員工。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ·Vocational Certificatein Engineering or equivalent. 工程職業(yè)證書或相當(dāng)?shù)淖C書。 Language Skills 語言技巧 ·Good Mandarin and Englishlanguage skills. 良好的普通話和英語技能 Job Skill/Knowledge 工作技能/知識?? ·Good communication and writingskills. 良好的溝通和寫作技能。 ·Problem solving, reasoning,motivating, organizational and training abilities. 具有解決問題,推理,激勵,組織和培訓(xùn)能力。 ·3 year of relevant experience oran equivalent combination of education and experience. 3年相關(guān)工作經(jīng)驗,或具有與此相當(dāng)?shù)慕逃c工作經(jīng)驗結(jié)合的背景。
  • 合肥 | 3年以上 | 大專 | 食宿面議

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    • 五險一金
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
    • 崗位晉升
    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    PRINCIPAL RESPONSIBILITIES 主要職責(zé) ·Be fully familiar with the room facilities and provide conciseinformation about it to the guest during the rooming process.? 要非常了解房間的設(shè)施,并在為客人介紹房間設(shè)施時可提供簡明的信息。 ·Build positive and productive working relationships with customers,subordinates, peers, superiors, business partners, and the community; encouragethis behavior in others. 與賓客、下級、同級、上級、合作伙伴及社區(qū)建立正面及有效的工作關(guān)系,并鼓勵其他同事也依照此行為準(zhǔn)則。 ·Ensure VIP roomsare in good condition and being set-up according to Brand standard and guest’s special requirements prior theVIP's arrival. 確保所有VIP房間可以正常使用,并按照集團(tuán)的標(biāo)準(zhǔn)和客人的特殊要求在客人到店前準(zhǔn)備完好。 ·Work closely withcolleagues to ensure service experience that meets the brand's requirements. 與對客同事緊密合作確保向賓客提供符合品牌要求的服務(wù)體驗。 ·Review all VIP/Brilliantby Langham members’ arrival to ensure they receive their preferred room and amenity.? 要核查所有VIP和卓逸會會員的到店,確保他們優(yōu)先得到舒適的房間和設(shè)施。 ·Be familiar with Opera knowledge and must be in the lobby and front office areas during their shift. 熟練掌握Opera技能,需在工作班次中服務(wù)于酒店大堂和前廳區(qū)域。 ·Have a cleargeneral knowledge of the hotel product to allow up sell and cross sell of hotelrooms and facilities. This should include room types, food and beveragefacilities, spa and health club, daily catering events and local neighbourhoodinformation. 擁有清晰的酒店產(chǎn)品知識從而推銷酒店更好的房型及其他酒店產(chǎn)品,其中包括酒店房態(tài)、餐飲設(shè)施、水療中心、健身中心、每日宴會以及相關(guān)周邊信息。 ·Welcome andfarewell guests from the lobby, and greet and acknowledge guests that are waiting in the lobby. 在酒店大堂歡迎及歡送賓客,與在大堂等候的客人打招呼并作出相應(yīng)反應(yīng)。 ·Anticipate guestneeds and handle guest inquiries in a helpful and attentive manner. 預(yù)先估計賓客的需要并用殷切有理的態(tài)度處理賓客的需求。 ·Ensure a smooth coordination between the individualsections of Front Office and Rooms Division. 確保與其他前廳各分部門及房務(wù)部建立良好的合作關(guān)系。 ·Liaise and work closely with other departments toresolve any operational issues. 與其他部門保持緊密聯(lián)系和工作從而解決日常營運遇到的問題。 ·Recognize returnguests and VIPs in the hotel. 認(rèn)識酒店的再次入住賓客和VIP客人。 ·Attend daily shiftbriefing and be fully aware of hotel operation situation. 參加每日例會并清楚了解當(dāng)日酒店運營的情況。 ·Be knowledgeableon the Brilliant by Langham program,and make trainingplan for Brilliant by Langham program. 熟知卓逸會內(nèi)容,并制定卓逸會會員知識的培訓(xùn)計劃。 ·Be aware of theirresponsibilities in the event of an emergency situation. 清楚知道在緊急事件中所應(yīng)承擔(dān)的職責(zé)。 ·Make the training plan for the Guest Relation Staff in all facetsand responsibilities. 承擔(dān)起賓客關(guān)系部門所有培訓(xùn)責(zé)任,并組織員工在各方面的培訓(xùn)。 ·Control the costs effectively and achieve the targets. 制定本部門的成本控制計劃,完成相應(yīng)的工作指標(biāo)。 ·Enforce standardof personal grooming and hygiene of the team according to hotel requirement. 確保員工的個人儀容儀表和團(tuán)隊的衛(wèi)生安全按照酒店的規(guī)定標(biāo)準(zhǔn)執(zhí)行。 ·Identify the strengths and weaknesses ofrespective colleagues and develop their full potential to achieve companygoals. 能確認(rèn)同事的優(yōu)點和缺點,發(fā)展他們的潛能,以達(dá)成公司的目標(biāo)。 ·Motivate, train and develop potential staff. Make developing plan for staff as necessary. 激勵、培訓(xùn)和發(fā)展有潛力的員工。必要時,為員工指定職業(yè)發(fā)展規(guī)劃。 ·Handledissatisfied guests to resolve complaints, to all emergency situations, to medical consultation and treatment requests, to colleagueaccidents or conflicts take remedial actions immediately and follow up asnecessary. Ensure all guest concerns are promptly logged and report to themanagement in the DutyManager log. 處理對于賓客不滿意而導(dǎo)致投訴,對于緊急情況,處理醫(yī)療咨詢和診治要求,同事意外或者沖突,采取立即補救行動在必要時進(jìn)行跟進(jìn)。確保所有事件都被真實地記錄在值班經(jīng)理日志中以便查閱。 ·Know andcarry out the Duty Manager daily job accurately. 準(zhǔn)確并熟知值班經(jīng)理的工作內(nèi)容。 ·Fully understandthe hotel PMS, Vingcard Systems. 理解酒店P(guān)MS和 Vingcard系統(tǒng)。 ·Administrative andcorrespondence work including responding to guests complaints or requests with24 hours. 在24小時內(nèi)處理行政和相關(guān)信件處理的工作,包括回復(fù)賓客的投訴或要求。 ·Release ‘locked’in-room safes. 為已鎖客房保險箱的解鎖。 ·Provide guidancefor all duty colleagues in case of anyservice shortfalls. 對值班同事提供引導(dǎo)和指導(dǎo)以避免服務(wù)缺失。 ·Provide amanagement presence in the lobby and hotel back and front of house areas forcolleagues. 在酒店大堂、前區(qū)和后區(qū),為同事們起到管理層作用。 ·Perform any duties that Management deemsnecessary. 必要時需執(zhí)行任何工作。 REQUIREMENTS職位要求 Education 教育學(xué)歷 ·Hotel Management Education. ·酒店管理相關(guān)專業(yè)畢業(yè)。 Experience 經(jīng)驗 ·Minimum of three years Front Office Operation. 三年以上酒店前廳部工作經(jīng)驗 Computer Knowledge電腦知識 ·Knowledge of MSoffice software. 相關(guān)辦公自動化知識。 ·Opera 酒店Opera系統(tǒng)。 LanguageProficiency 語言能力 ·Good command ofEnglish and Mandarin, other languages would be beneficial. 良好的英語及普通話掌握能力,掌握其他語言者優(yōu)先考慮。
  • 合肥 | 經(jīng)驗不限 | 學(xué)歷不限

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    溫泉 | 100-499人
    發(fā)布于 10-22
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    【崗位職責(zé)】 1、負(fù)責(zé)水療部各項工作的正常運行。 2、督促下屬員工嚴(yán)格遵守酒店規(guī)章制度。 3、熟悉培訓(xùn)水療的各項服務(wù)流程及各項設(shè)施、設(shè)備的使用與管理。 4、處理好賓客的投訴。 有相關(guān)籌備工作經(jīng)驗者優(yōu)先考慮?。。?!
  • 水療師

    5千-6千
    黃山 | 經(jīng)驗不限 | 學(xué)歷不限

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    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 人性化管理
    • 技能培訓(xùn)
    • 員工生日禮物
    • 節(jié)日禮物
    • 包吃包住
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    【崗位職責(zé)】 1、負(fù)責(zé)為SPA客人提供專業(yè)的美容服務(wù); 2、定期簡歷賓客及??蜋n案,了解客戶的愛好、要求及皮膚的特性,以便更好的提供服務(wù); 3、負(fù)責(zé)保管美容及按摩工具,對工具、美容用品的采購提出建議。 【崗位要求】 1、皮膚好,儀表大方,熟悉美容產(chǎn)品和手法; 2、持有美容師證書者、有美容院及大型會所工作經(jīng)驗者優(yōu)先考慮; 3、良好的語言表達(dá)能力,善于溝通,服務(wù)意識強,工作耐心細(xì)致; 4、吃苦耐勞,愛崗敬業(yè),良好的個人素質(zhì),較高的職業(yè)素養(yǎng)和道德; 5、性格開朗樂觀,積極向上,團(tuán)隊協(xié)作能力強。
  • 合肥 | 3年以上 | 學(xué)歷不限

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    溫泉 | 100-499人
    發(fā)布于 10-22
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    1、嚴(yán)格遵守酒店各項規(guī)章制度和操作流程; 2、對前廳推行全面管理 ,督促、管理和落實對員工的培訓(xùn),保證為貴賓提供優(yōu)異服務(wù),積極落實領(lǐng)導(dǎo)下達(dá)的工作任務(wù); 3、負(fù)責(zé)酒店團(tuán)隊的建立、培養(yǎng)和管理,提高酒店的服務(wù)質(zhì)量和員工素質(zhì); 4、確定各部門的班表,定員定崗,保證前廳正常運轉(zhuǎn),依照領(lǐng)導(dǎo)的指示,擬定推行詳盡工作計劃; 5、保證前廳任何時間的服務(wù)干凈情況達(dá)到公司要求; 有相關(guān)籌備工作經(jīng)驗者優(yōu)先考慮!?。。?
  • 合肥 | 3年以上 | 高中 | 食宿面議

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    • 五險一金
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
    • 崗位晉升
    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    PRINCIPAL RESPONSIBILITIES 主要職責(zé) ·To continually support and improve engineering services that effectively address problems affecting both guests and colleagues. 連續(xù)支持和改進(jìn)工程方面的服務(wù)以對應(yīng)客人和同事的問題。 ·To be willing to train and instruct other members of the staff by passing along knowledge and skills to assist them in their development and the advancement of your own. 愿意通過傳授自已的知識技能來培訓(xùn)和指導(dǎo)其它同事,得以發(fā)展和改進(jìn)。 ·To strive to become an independent mechanic, able to analyze problems and to formulate plans to get work done quickly with a high degree of quality. 努力成為能獨立工作的機(jī)械工,能夠分析問題,并能提出又快又好的工作方案。 ·The hotel functions 7 days a week, 24 hours a day. All colleagues must realize this fact and be aware that at times it may be necessary to move colleagues from their accustomed shifts as business demands. In addition, it is understood that business determines the amount of hours that are worked, and that some weeks may be scheduled at less than 40 hours, and other weeks at more than 40 hours. 酒店每周營業(yè)7天,每天24小時。所有同事都必須明白根據(jù)業(yè)務(wù)需要可能會有輪班調(diào)整。因為業(yè)務(wù)量決定我們的工作時間的長短,所以有的周可能不足40小時,有的則可能在超過40小時。 ·Kitchen/Laundry area-repairing and/or adjusting all equipment in order to normally operate for kitchen. 廚房洗衣房區(qū)域:維修和調(diào)整所有廚房洗衣房設(shè)備確保廚房洗衣房的正常運轉(zhuǎn)。 ·Energy Conservation-to observe energy and utilities usage in the hotel and on the grounds. To look for ways to conserve energy and report any ideas to the Engineering Management. 節(jié)能:觀察酒店內(nèi)外的能源利用情況,尋找節(jié)能方法,并將建議反映給工程管理層。 ·Tools-to clean, lubricate, protect and otherwise maintain all tools and equipment in the hotel. To see that all tools used are returned to the shop and secured in proper storage area. To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management. 工具:將工具及設(shè)備存放在酒店內(nèi),并進(jìn)行清理、潤滑及保護(hù)。工具使用后要放回車間,并存在合適的地點。按工程管理層的決定存放并保護(hù)好工具套。 ·Accident Prevention and Safety-to be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger colleagues or guests of the hotel and to take immediate action to correct any hazardous conditions found. 緊急情況:要有備于緊急情況的發(fā)生,并在工程范圍內(nèi)保護(hù)客人及酒店同事,保護(hù)建筑物及其設(shè)施系統(tǒng)。盡快地使酒店恢復(fù)正常營業(yè)狀態(tài),并將緊急情況匯報給工程管理層。 ·Accident Prevention and Safety-to be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger colleagues or guests of the hotel and to take immediate action to correct any hazardous conditions found. 防止事故,保證安全:了解各個部門的工作安全分析,在工作中努力避免事故的發(fā)生,也為別人創(chuàng)造安全的工作環(huán)境。一貫留心可能危及酒店同事及客人的情況。如有發(fā)現(xiàn),馬上采取行動來糾正。 ·Departmental Duties-to clean all engineering areas as directed by Engineering Management. To work in a neat and efficient manner, keeping work areas clean and well organized. To serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel. This assignment shall be at the discretion of Engineering Management or the hotel General Manager. 部門職責(zé):按工程管理層的規(guī)定清理所有的技術(shù)工程區(qū)域。工作要有條理、有效率。工作地點干凈整潔。有指示或需要時,協(xié)助酒店保持高質(zhì)量、高效率的營業(yè)。這一任務(wù)由工程管理層或酒店總經(jīng)理指定分派。 ·General-Complete all work assigned in a safe and professional manner. Maintain communications with supervisors to ensure that all needed materials, tools and supplies are available or on order. Follow up on any items that may be on back order. Keep supervisor updated on assignments. Provide training and technical advice to other engineers as needed or requested. 一般性職責(zé):以注重安全的職業(yè)態(tài)度完成所分派的職責(zé)。與督導(dǎo)保持聯(lián)系,保證所需的材料、工具、物資都有訂貨。跟進(jìn)拖欠訂貨。及時向督導(dǎo)匯報工作。如有需要,幫助培訓(xùn)指導(dǎo)其他同事。 ·Physical Demands: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 體質(zhì)要求:這里提到的體質(zhì)要求是同事順利完成基本職責(zé)所必需的。有殘疾的同事,可以得到適當(dāng)?shù)恼疹?,以便能完成基本職?zé)。 ·While performing the duties of this job, the colleague is regularly required to walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The colleague frequently is required to reach with hands and arms. The colleague is occasionally required to stand, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. 在履行工作職責(zé)時,同事需要經(jīng)常性地走動,常用手來指、拿、觸摸物體、工具或控制器,需要不斷地講話和聽別人講話。同事還常常需要用手或手臂拿東西,偶爾也需要站立、攀援、平衡、彎腰、跪、蹲、爬,嘗味道或者聞氣味。 ·The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, reasonable color vision, peripheral vision, depth perception, and the ability to adjust focus. 同事需常規(guī)性地移動或舉起10英磅的重量,經(jīng)常移動或舉起50英磅的重量。如有需要時,將會移動或舉起超過100英磅的重量。這項工作對視力的特別要求包括:看近處、看遠(yuǎn)處、看適當(dāng)?shù)念伾?、使用余光、判斷深淺度、調(diào)整焦距。 ·While performing the duties of this job, the colleague frequently works near moving mechanical parts and is frequently exposed to risk of electrical shock and vibration. The colleague occasionally works in high, precarious places and in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is usually moderate. 危險告知:做這些工作時,同事經(jīng)??拷苿拥臋C(jī)械,并且經(jīng)常有觸電及受震蕩的危險。偶爾需要在戶外高而不穩(wěn)固的地方工作。有時遇到潮濕、煙塵、過冷、過熱的環(huán)境條件,接觸有毒性或者有腐蝕性的化學(xué)藥品。工作環(huán)境的噪音通常處于中等程度。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ·High School Certificate with emphasis in Technical Trades 著重于技術(shù)培訓(xùn)的高中畢業(yè)證書 ·Have and maintain special type of work certificate 特殊工種持國家規(guī)定的相關(guān)執(zhí)照 Language Skills 語言技巧 ·Ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), Safety Awareness information (such as MSDS) operating and maintenance instructions, and procedure manuals. Ability to write routine reports, keep logs, and correspondence. Ability to speak effectively with customers and colleagues. 能讀懂安全規(guī)則、安全知識資料、操作保養(yǎng)說明以及操作手冊,能寫日常報告、記錄及信件,能有效地與客人和其他同事進(jìn)行交談。 Job Skill/Knowledge 工作技能/知識?? ·Air Conditioning and Refrigeration 空調(diào)與制冷 ·Heating systems 加熱系統(tǒng) ·Ventilation systems 通風(fēng)系統(tǒng) ·Supply fans 電源風(fēng)扇 ·Air conditioning systems 空調(diào)系統(tǒng) ·Fan coil units 風(fēng)扇線圈單元 ·Refrigerators & Walk In Boxes 冰箱及走入式的大廚 ·Chiller/boiler controls 制冷機(jī)與鍋爐的控制 ·Ice makers 制冰機(jī) ·Safety 安全 ·Dryer systems 干燥系統(tǒng) ·Expansion tanks and make up systems 膨脹箱及補給系統(tǒng) ·Condenser loops 冷凝回路 ·Cooling towers 冷水塔 ·Troubleshoot 檢修 ·Read schematics and blue prints 讀懂示意圖及藍(lán)圖 ·Equipment controls 設(shè)備管理 ·Set up electrical systems for guest functions 應(yīng)客人需要設(shè)制電路系統(tǒng) ·Maintain in safe condition all power distribution and electrical systems throughout hotel 保持整體酒店的電源分配與電路系統(tǒng)的安全狀態(tài) ·Weld 焊接 ·Water treatment & related chemicals 水處理及有關(guān)化學(xué)藥品 ·Braze 銅鑄 ·Water distribution and balance 水的分配及平衡 ·Assemble piping 組裝管道 ·Kitchen facilities 廚房設(shè)備
  • 黃山 | 3年以上 | 大專 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    【崗位職責(zé)】 1、鼓勵預(yù)定團(tuán)隊實現(xiàn)一貫的Reservation高分。 2、實施賓客意見調(diào)查問卷,提高部門服務(wù)質(zhì)量。 3、熟悉處理房間預(yù)訂的程序,給賓客提供最新和最準(zhǔn)確的房況信息。 4、落實”預(yù)訂未到賓客”的名單和每日團(tuán)隊取消情況。 5、為所有的預(yù)訂部員工準(zhǔn)備工作時間和日程表。 6、管理每日/每月/每年的所有的日常通信的書寫。 7、根據(jù)預(yù)訂情況更改現(xiàn)有的預(yù)訂并且預(yù)測現(xiàn)有的和未來的預(yù)訂情況。 【崗位要求】 1、大專以上學(xué)歷,有同崗位工作經(jīng)驗2年以上。 2、普通話清晰。 3、具有良好的產(chǎn)品電話銷售技能,能夠?qū)崿F(xiàn)酒店客房預(yù)訂率最大化。 4、具有銷售業(yè)務(wù)談判能力,能合理調(diào)配酒店產(chǎn)品,分清先后,實現(xiàn)客房銷售目標(biāo)。 5、具有良好的語言組織和文字表達(dá)能力,清楚,條理地表達(dá)銷售意向。 6、能夠督導(dǎo)團(tuán)隊成員的預(yù)訂工作,指導(dǎo)下級提高電話銷售能力。
  • 合肥 | 經(jīng)驗不限 | 學(xué)歷不限

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    Low Voltage Technician 招聘弱電主管/工程師 PRINCIPAL RESPONSIBILITIES 主要職責(zé) ? Operation repair & maintenance. 操作、維修和保養(yǎng)。 ? General duties. 一般職責(zé)。 This position is directly responsible for the following 該職直接負(fù)責(zé)以下內(nèi)容: ? Ensures that the maintenance of Audio Visual system of the hotel are carried out in accordance with the standard engineering practice. 根據(jù)工程操作標(biāo)準(zhǔn)對酒店的視聽系統(tǒng)進(jìn)行維護(hù)和保養(yǎng)。 ? Ensures that all work orders for his trade is carried out quickly, accurately, skillfully, economically, efficiently and completely. 確保與其工種有關(guān)的工作單進(jìn)行迅速、精確、精心、經(jīng)濟(jì)和有效率地工作。 ? Ensure good housekeeping and orderliness of all working area. 保持工作區(qū)域整齊和干凈。 ? Assists the follow workers in carrying out repair work on equipment needed. 幫助其他員工一起進(jìn)行設(shè)備維修。 ? Records all services and maintenance work done on all Audio Visual equipment in his logbook and equipment record card. 對所有視聽系統(tǒng)進(jìn)行的維護(hù)保養(yǎng)工作需記錄在工作日志和設(shè)備檔案卡上。 ? Checks the daily event and liaise with Banquet Department to set up all the necessary Audio Visual system for the event. 檢查每天的宴會活動并聯(lián)系宴會部,為宴會設(shè)置所需的視聽系統(tǒng)。 ? Immediately notifies the Duty Engineer of any unusual occurrences or observation with respect to Audio Visual equipment and or personnel. 在視聽音響設(shè)備出現(xiàn)異常情況時,立即匯報值班工程師。 ? When in doubt, consults the Supervisor, Duty Engineer, Assistant Chief Engineer or the Director of Engineering. 當(dāng)遇到問題時,可請教主管、值班工程師、副總工程師和工程總監(jiān)。 ? Renders overtime or changes times schedule as the situation may require without any delay. 當(dāng)工作需要時,要加班或換班。 ? Makes sure that all standard procedures of maintenance is adhered to. 依照標(biāo)準(zhǔn)維護(hù)保養(yǎng)程序進(jìn)行維護(hù)。 ? Performs other tasks as may be assigned by the Engineering Management. 執(zhí)行工程部管理層指派的其它任務(wù)。 ? Care of equipment 愛護(hù)設(shè)備 -Oversees maintenance and handling of equipment used. 檢查設(shè)備維護(hù)情況和使用情況。 -Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area. 及時報告設(shè)備故障和維修缺陷問題。 ? Training and employees activities 培訓(xùn)和員工活動。 -Attends scheduled trainings 參加計劃好的培訓(xùn)。 -Participates actively in company-initiated employee activities 積極參加酒店組織的員工活動。 ? Grooming and hygiene. Adheres to the specified hygiene and personal appearance standards of the hotel. 儀容儀表和衛(wèi)生。遵照酒店的制定的衛(wèi)生和個人儀容儀表的標(biāo)準(zhǔn)。 ? Attendance. Adheres to the set procedures for attendance and timekeeping. 出勤。遵照既定的程序,準(zhǔn)時出勤。 ? Company policies and procedure. Adheres to the provisions outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations. 公司政策及程序。遵循員工手冊和規(guī)章制度列出的要求。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ? High School Certificate with emphasis in Technical Training. 著重于技術(shù)培訓(xùn)的高中畢業(yè)證書。 ? Have and maintain special type of work certificate. 特殊工種持國家規(guī)定的相關(guān)執(zhí)照。 Language Skills 語言技巧 ? Ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), Safety Awareness information (such as MSDS) operating and maintenance instructions, and procedure manuals. Ability to write routine reports, keep logs, and correspondence. Ability to speak effectively with customers and colleagues. 能讀懂安全規(guī)則、安全知識資料、操作保養(yǎng)說明以及操作手冊,能寫日常報告、記錄及信件,能有效地與客人和其他同事進(jìn)行交談。 Job Skill/Knowledge 工作技能/知識 ? Troubleshoot 檢修 ? Read schematics and blue prints 讀懂示意圖及藍(lán)圖 ? Equipment controls 設(shè)備管理 ? Lighting system 燈光系統(tǒng) ? Dimmer system 調(diào)光系統(tǒng) ? Audio and Video system 語音視頻系統(tǒng) ? CCTV 監(jiān)控系統(tǒng) ? MATV 閉路電視/衛(wèi)星電視系統(tǒng) ? PABX/FAX 電話傳真系統(tǒng)
  • 合肥 | 2年以上 | 大專 | 食宿面議

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    Operations營運 ?Be responsible for daily operation of the restaurant to ensure smooth operation of the restaurant. 負(fù)責(zé)餐廳日常的營運,保證餐廳營運順暢。 ?Open and close daily operation according to the superior arrangement. 遵照上級的安排表來開始和結(jié)束一天的營運。 ?Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 與客人進(jìn)行積極的互動和交流,征求客人的反饋以提高服務(wù)質(zhì)量。 ?Train, maintain and enforce all Langham service standards. 培訓(xùn)、維持和執(zhí)行所有朗廷酒店的服務(wù)標(biāo)準(zhǔn)。 ?Ensure that food and beverages are provided with quality assurance. 確保所提供的食品和飲料有質(zhì)量保證。 ?Properly execute revenue and check control procedures on shift. 嚴(yán)格執(zhí)行收入和賬單的操作程序。 ?Handle daily colleague relationships (e.g., shift adjustment). 處理日常同事的協(xié)作關(guān)系(例如,班次調(diào)整)。 ?Maintain a safe & sanitary work environment for all colleagues & guests. 為所有的同事和客人,建立一個安全及衛(wèi)生的工作環(huán)境。 ?Provide the best possible help for restaurant operation (e.g., schedules, floor plans, reservations). 為餐廳營運提供盡可能的幫助(例如,工作時間表,樓層安排,預(yù)定)。 ?Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. 找到解決問題的方法,如電話服務(wù),最后一分鐘的預(yù)定,或其他每天可能發(fā)生的問題。 ?Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied. 在餐廳營運時,確保在各自的崗位上,協(xié)助服務(wù)員或迎賓,使客人滿意。 ?Ensure all work is done on a daily basis. 確保完成每天的工作。 ?Maintain proper colleague uniform standards. 保持同事制服的標(biāo)準(zhǔn)。 ?Establish an effective engineering maintenance and maintenance procedure through work assignment and surprise inspection. 通過工作分配和突擊檢查,建立起一個有效的工程維護(hù)及保養(yǎng)程序。 ?Understand and guide the principle of authorization to ensure guest satisfaction. 理解和指導(dǎo)授權(quán)原則,以確保客人的滿意度。 ?Actively support the Quality Improvement Process. 要積極支持質(zhì)量改進(jìn)程序。 ?Assist in working toward positive financial results. 協(xié)助工作得到積極的財政結(jié)果。 ?Assist in maintaining a highly motivated and well-trained team. 協(xié)助培訓(xùn)一個高度的熱情和訓(xùn)練有素的團(tuán)隊。 ?Exercise station rotation to ensure stations are distributed fairly. 運用崗位的輪換制,來確保工作安排的合理性。 ?Set a good example for colleagues and motivate colleagues to work enthusiastically. 以身作則,為同事樹立良好的榜樣,激勵同事的工作熱情。 ? Human Resources人力資源 ?Implement effective training for new colleagues by using records, menus, and appropriate reference manuals. 通過使用記錄,菜單以及適當(dāng)?shù)膮⒖际謨詫π录尤氲耐聦嵤┯行实呐嘤?xùn)課程。 ?Encourage problem solving by colleagues through proper training and empowerment. 通過所有可能的培訓(xùn)和授權(quán)來激勵同事解決問題的熱情。 ?Establish effective communication with colleagues to gain their trust and respect. 與同事建立有效的溝通,以爭取他們的信任和尊重。 ?Maintain fair and consistent counselling and disciplinary procedures. 建立公平和一致的輔導(dǎo)及紀(jì)律處罰程序。 ?All details regulatory framework refer to colleague handbook. 所有規(guī)章制度請參照員工手冊。 ? Administration 行政管理 ?Communicate directly or through the logbook with the next shift supervisor or manager. 直接或通過日志本與下一班次的主管或經(jīng)理進(jìn)行溝通。 ?Identify and recommend incentive programs, new ideas, and methods of operation. 確定并推薦獎勵項目,新主意和方法進(jìn)行運作。 ?Promote positive inter-department relationship. 積極推動部門與部門之間的關(guān)系。 ?Be aware of accident prevention and help enforce safe working conditions to achieve the goal of zero accidents. 了解事故預(yù)防并加強工作安全以達(dá)到零事故的目標(biāo)。 ?Perform any duties assigned by the Management. 執(zhí)行任何管理層委托的工作。
  • 黃山 | 經(jīng)驗不限 | 高中 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    您如果擁有高中以上學(xué)歷,或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。 擁有與他人交往的溝通技能; 愿意代表酒店,品牌和公司的利益; 樂于成為彰顯古徽州的形象代表; 十分樂意把個人技能和您的熱情融入到工作中。 我們 期待您的加入,開啟職業(yè)新境界 !   我們將為您提供學(xué)習(xí)新技能和拓展職業(yè)生涯的際遇; 提供富有市場競爭力的薪酬; 您選擇的不僅僅是一個注重卓越品質(zhì)的服務(wù)團(tuán)隊; 同時擁有頂級度假酒店的品牌; 而且需要富有熱情的你,引領(lǐng)客人探索黃山勝景,與客人共享古徽州文化,為客人營造難忘體驗。 最重要的是,我們會為您提供一個“ 身隨簡單,順其自然 ”的發(fā)展空間。
  • 黃山 | 經(jīng)驗不限 | 大專 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    您如果擁有大專以上學(xué)歷,或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。 擁有與他人交往的溝通技能; 愿意代表酒店,品牌和公司的利益; 樂于成為彰顯古徽州的形象代表; 十分樂意把個人技能和您的熱情融入到工作中。 我們 期待您的加入,開啟職業(yè)新境界 !   我們將為您提供學(xué)習(xí)新技能和拓展職業(yè)生涯的際遇; 提供富有市場競爭力的薪酬; 您選擇的不僅僅是一個注重卓越品質(zhì)的服務(wù)團(tuán)隊; 同時擁有頂級度假酒店的品牌; 而且需要富有熱情的你,引領(lǐng)客人探索黃山勝景,與客人共享古徽州文化,為客人營造難忘體驗。 最重要的是,我們會為您提供一個“ 身隨簡單,順其自然 ”的發(fā)展空間。
  • 合肥 | 經(jīng)驗不限 | 學(xué)歷不限

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    • 五險一金
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    • 帥哥多
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    ·????????To continually support and improveengineering services that effectively address problems affecting both guestsand colleagues. 不斷支持和改進(jìn)工程方面的服務(wù)以應(yīng)對客人和同事的問題。 ·????????To assist in the assessment of trainingneeds, planning of training courses, and presentation of training courses. Totrain and instruct other members of the staff by passing along your knowledgeand skills. In addition, utilizing resources from the Engineering Training Libraryand of outside vendors and sources, assist them in their development andfurther advance your own. Participate in Corporate and Property Training asdirected by Engineering Management. Set an example of continuousself-development. 協(xié)助評估培訓(xùn)需要,培訓(xùn)課程,并教授培訓(xùn)課程。將自已的知識技能傳授給其它同事。利用技術(shù)圖書館和來自銷售商的信息以及其它外來數(shù)據(jù)來使彼此得以發(fā)展和改進(jìn)。按工程管理層的指示參加公司總部及你所在的分公司組織的培訓(xùn)。做自強不息的榜樣。 ·????????To be an independent mechanic, able to analyze problems and toformulate plans to get work done quickly including procurementof materials, parts, etc., and necessary scheduling arrangements with a highdegree of quality. 作為能獨立工作的機(jī)械工,能夠分析問題,并能提出快速有效的工作方案-包括采辦材料、器件和高效地進(jìn)行必要的日程安排。 ·????????Language Skills-Ability to read and interpret documents such as safetyrules (i.e., Lockout Tagout, JSAs), Safety Awareness information (such asMSDS) operating and maintenance instructions and procedure manuals. Ability towrite routine reports, logs and correspondence. Ability to speak effectivelywith customers and to groups of colleagues. 語言技能:能讀懂安全規(guī)則,例如:上鎖,掛牌,安全知識數(shù)據(jù)、操作保養(yǎng)說明以及保養(yǎng)手冊,能寫日常報告、紀(jì)錄及信件,能有效地與客人和其它同事進(jìn)行交談。 ·????????Manage repair and maintenance project and building improvements byeffectively coordinating and planning all tasks in advance of beginning anyproject. Utilize all possible resources. Coordinate efforts with engineeringand other affected departments. Use project management techniques along withthe appropriately assigned engineering team members to perform project planningand execution.? All methods, materialsand practices must meet and be in accordance with local codes, brandspecifications, national codes and standard practices. Keep accurate completionand task records in the project files. Materials procurement and coordinationof their availability are also critical to the success of your position. Ourgoal is to cost-effectively maximize the schedule. 管理維修項目,改善建筑條件。在開始任何項目之前,都要有效地調(diào)動和計劃所有的作業(yè)。利用盡可能多的來源。搞好與工程部門及其他部門的合作。依靠項目管理技術(shù)和分配的適當(dāng)技術(shù)人員進(jìn)行項目規(guī)劃和實施。所有的方法、材料和措施都必須符合當(dāng)?shù)胤绞健⒗释⑵放频木唧w要求、國家方式和標(biāo)準(zhǔn)應(yīng)用。將準(zhǔn)確完整的記錄保存在項目文件中。原料的采辦及調(diào)度也是做好這個職責(zé)的關(guān)鍵。我們的目標(biāo)是:在充分考慮成本效率的前提下,最大限度地推行計劃日程。 ·????????The hotel functions 7 days a week, 24 hours a day. All colleaguesmust realize this fact and be aware that at times it may be necessary to movecolleagues from their accustomed shifts as business demands. In addition, it isunderstood that business determines the amount of hours that are worked, andthat some weeks may be scheduled at less than 40 hours, and other weeks at morethan 40 hours. 酒店每周營業(yè)7天,每天24小時。所有同事都必須明白:根據(jù)業(yè)務(wù)需要可能會有輪班調(diào)整。并清楚明白業(yè)務(wù)量決定我們工作時間的長短。有的周可能工作40小時以下,有的周則可能在40小時以上。 This positionis directly responsible for the following 該職直接負(fù)責(zé)以下內(nèi)容: ? ·????????Direct supervision and scheduling of thework force. 直接指導(dǎo)技術(shù)人員,安排調(diào)度其工作日程。 ·????????All preventive maintenance programs. 一切保養(yǎng)維修工作方案。 ·????????All repair and maintenance work orders. 一切維修工作單。 ·????????Inventories and procurement of parts andsupplies. 材料和器件的采購和存貨清單。 ·????????Accident prevention and safety 防止事故,保證安全。 ·????????Energy conservation 節(jié)約能源。 ·????????Neatness and cleanliness of theengineering shop and all areas under the direct control of the department. 保持工程車間以及部門所管轄的全部區(qū)域整齊干凈。 ·????????Proper orientation, training anddevelopment of department colleagues. 恰當(dāng)安排本部職員熟悉情況、培訓(xùn)和發(fā)展。 ·????????Utilize the tools of quality in department planning and problemsolving efforts, as appropriate. 適當(dāng)使用合適的工具以解決問題和計劃。 ·????????Supervise and participate in all preventive and general maintenanceprograms by 通過以下步驟指導(dǎo)、參與保養(yǎng)維修: -Maintaining arooms maintenance strategy 保留客房保養(yǎng)方案。 -Maintainingtracking data, check sheet and logs. 保留跟進(jìn)數(shù)據(jù)、檢查單和記錄。 -Planning andscheduling preventive maintenance. 計劃安排防護(hù)保養(yǎng)。 -Planning andscheduling corrective maintenance. 計劃安排矯正維修。 -Planning andscheduling project work. 計劃安排項目性的工作。 -Regularinspections. 經(jīng)常檢查工作。 ·????????Lead or otherwise facilitate the transferof information regarding priorities, assignments, and problem solving at thevarious briefing sessions each day. 利用每天的工作匯報時間領(lǐng)導(dǎo)或輔助有關(guān)工作重點、分工和問題處理的信息交流。 ·????????Fire Alarm/Life Safety System-to monitorsystems as necessary, to be fully informed of the system operation and tohandle emergencies involving the systems. To have a working knowledge of firesprinkler and emergency power systems. 火警警報/生命安全系統(tǒng):按需要監(jiān)視系統(tǒng),徹底了解系統(tǒng)操作,并能在緊急情況下使用。懂得消防噴淋系統(tǒng)及緊急能源系統(tǒng)的工作常識。 ·????????Energy Conservation-toobserve and analyze energy and utilities usage in the hotel and on the grounds.To look for ways to conserve energy and report any ideas to the EngineeringManagement. 節(jié)能:觀察和分析酒店內(nèi)外的能源利用情況,尋找節(jié)能方法,并將建議反映給工程管理。 ·????????Emergencies-to be available for anyemergencies and act in an engineering capacity to protect our guest andcolleagues, and preserve the building and its systems during the emergency. Toact as quickly and responsibly as possible to return the building to its normaloperating status. To inform Engineering Management of any such emergencies. 緊急情況:要有備于緊急情況的發(fā)生,并在工程范圍內(nèi)保護(hù)客人及酒店同事,保護(hù)建筑物及其設(shè)施系統(tǒng)。盡快地使酒店恢復(fù)正常營業(yè)狀態(tài),并將緊急情況匯報給工程管理。 ·????????Accident Prevention andSafety-to be aware of all existing departmental Job Safety Analysis and tostrive to work in an accident-free manner and to create a safe work environmentfor others. To continuously look for conditions which may endanger colleaguesor guests of the hotel and to take immediate action to correct any hazardousconditions found. 防止事故,保證安全:了解各個部門的工作安全分析,在工作中努力避免事故的發(fā)生,也為別人創(chuàng)造安全的工作環(huán)境。一貫留心可能危及酒店同事及客人的情況。如有發(fā)現(xiàn),馬上采取行動來糾正。 ·????????Records-to read, log,track and interpret readings from meters, gauges and other measuring units. Tomaintain a thorough log of each day’s activities and problems that occur and toensure this information is passed on to other shifts.? 記錄:看懂儀器表,做記錄、跟進(jìn)。每天都堅持對所出現(xiàn)的事項、問題做完整的記錄,然后傳給下一班的人。 ·????????Physical Demands: The physical demandsdescribed here are representative of those that must be met by a colleague tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions. 體質(zhì)要求:這里提到的體質(zhì)要求是同事順利完成基本職責(zé)所必需的。有殘疾的同事,可以得到適當(dāng)?shù)恼疹?,以便能完成基本職?zé)。 ·????????While performing the duties of this job,the colleague is regularly required to walk, use hands to finger, handle, orfeel objects, tools, or controls, and talk or hear.? The colleague frequently is required to reachwith hands and arms. The colleague is occasionally required to stand, climb orbalance, stoop, kneel, crouch or crawl, and taste or smell 在履行工作職責(zé)時,同事需要經(jīng)常性地走動,常用手來指、拿、觸摸物體、工具或控制器,需要不斷地講話和聽別人講話。同事還常常需要用手或手臂夠東西,偶爾也需要站立、攀援、平衡、彎腰、跪、蹲、爬,嘗味道或者聞氣味。 ·????????The colleague must regularly lift and/ormove up to 10 pounds, frequently lift and/or move up to 50 pounds, andoccasionally lift and/or move more than 100 pounds. Specific vision abilitiesrequired by this job include close vision, distance vision, reasonable colorvision, peripheral vision, depth perception, and the ability to adjust focus. 同事需常規(guī)性地移動或舉起10英磅的重量,經(jīng)常移動或舉起50英磅的重量。如有需要時,將會移動或舉起超過100英磅的重量。這項工作對視力的特別要求包括:看近處、看遠(yuǎn)處、看適當(dāng)?shù)念伾⑹褂糜喙?、判斷深淺度、調(diào)整焦距。 ·????????Work Environment: The work environmentcharacteristics described here are representative of those a colleagueencounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions. 工作環(huán)境:這里所講的環(huán)境特征是同事履行基本職責(zé)的代表環(huán)境。有殘疾的同事,可以得到適當(dāng)?shù)恼疹?,以便能完成基本職?zé)。 ·????????While performing the duties of this job,the colleague frequently works near moving mechanical parts and is frequentlyexposed to risk of electrical shock and vibration. The colleague occasionallyworks in high, precarious places and in outside weather conditions and isoccasionally exposed to wet and/or humid conditions, fumes or airborneparticles, toxic or caustic chemicals, extreme cold, and extreme heat. Thenoise level in the work environment is usually moderate. 危險告知:做此工作時,同事經(jīng)??拷苿拥臋C(jī)械,并且經(jīng)常有觸電及受震蕩的危險。偶爾需要在戶外高而不穩(wěn)固的地方工作。有時遇到潮濕、煙塵、過冷、過熱的環(huán)境條件,接觸有毒性或者有腐蝕性的化學(xué)藥品。工作環(huán)境的噪音通常處于中等程度。
  • 前臺接待

    3千-4千
    合肥 | 經(jīng)驗不限 | 大專 | 食宿面議

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    • 五險一金
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
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    • 崗位晉升
    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10-22
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    PRINCIPAL RESPONSIBILITIES 主要職責(zé) ? ?Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook 根據(jù)擬定的規(guī)定條例以及公司員工手冊執(zhí)行其職責(zé)范圍內(nèi)的工作。 ?Ensure Front Desk area up to standard and all operating equipment is well-maintained. 確保前臺區(qū)域符合標(biāo)準(zhǔn),所有營運設(shè)備運作正常. ?Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour. 展現(xiàn)誠實,可靠,規(guī)范及專業(yè)的工作禮儀。 ?Accept personal responsibility and accountability for achieving?results within targeted timelines; ensure clear authority and accountability for results by others. 在規(guī)定的時限內(nèi)承擔(dān)相應(yīng)的責(zé)任及義務(wù)從而完成任務(wù)。并清晰其他職務(wù)的權(quán)限及責(zé)任。 ?Ensure all tasks are carried out accurately, efficiently and within ?the allocated timeframes for each task. All tasks must be closed in the FCS system once completed. 在指定的時間內(nèi)準(zhǔn)確,有效地執(zhí)行每一個任務(wù)。一旦完成后,所有任務(wù)都必須在FCS系統(tǒng)中被關(guān)閉。 ?Be fully knowledgeable about the hotel facilities, functions and ?local area information. 熟知酒店設(shè)施,功能及當(dāng)?shù)貐^(qū)域信息。 ?Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague ?and customer satisfaction, profitability, and quality. 通過收入的增長和有效的運作提升價值;理解并關(guān)注銷售,同事和賓客的滿意度,收益和質(zhì)量的關(guān)鍵。 ?Be familiar with hotel emergency procedures, eg. fire alarm and take charge during emergency situations. 熟悉酒店對于緊急情況的程序,例如:遇火警時負(fù)責(zé)緊急情況的處理。 ?Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences. 遵循酒店規(guī)定,賓客預(yù)定信息及喜好,準(zhǔn)確地為入店賓客提供入住登記手續(xù)。? ?Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank. 遵循酒店關(guān)于收銀員管理個人備用金的規(guī)定,準(zhǔn)確地為離店賓客辦理結(jié)賬業(yè)務(wù)。 ?Up sell and cross sell of hotel rooms and facilities to maximize ?revenue. 推銷酒店其他房型及其他產(chǎn)品從而最大化增加酒店收入。 ?Conduct foreign currency exchange for in house guests. 為住店賓客提供外幣兌換業(yè)務(wù)。 ? ?Handle pre-block room for VIPs or other special attention guests. 處理VIP客人及其他需特殊照顧賓客的提前入住登記工作。 ?Attend to all guest enquiries with poise in a helpful and professional manner. 用樂意和專業(yè)的態(tài)度應(yīng)答賓客所有的詢問。 ?Be familiar with hotel room configuration, all special rates & ?programs and the?Brilliant Program. 熟悉酒店房間形態(tài),所有優(yōu)惠價和促銷活動以及朗廷卓逸會內(nèi)容。 ?Understand the hotel PMS in regards to Front Desk operation. 理解酒店使用系統(tǒng)中有關(guān)前臺營運的知識。 ?Handle city ledger payments. 處理掛賬。 ?Handle on day walk in reservation requests. 處理無預(yù)定賓客前來登記及賓客的其他要求。 ?Update guest profiles accurately in the hotel PMS and registration cards. 準(zhǔn)確地在酒店系統(tǒng)中更新賓客的資料以及填寫賓客入住登記卡。 ?Work closely with other departments to ensure a seamless service flow for the guests to maximum guest satisfaction. 和其他部門緊密合作以確保為賓客提供無可挑剔的服務(wù)從而最大化提高賓客滿意度。 ?Understand their role in an emergency situation in the hotel. 理解在酒店遇到緊急情況時應(yīng)充當(dāng)?shù)慕巧??Attend assigned training sessions on time and as scheduled. 依照安排準(zhǔn)時參加培訓(xùn)課程。 ?Ensure attendance to work is on time as scheduled. 按照班表安排準(zhǔn)時上班。 ?Work over night shifts as required. 根據(jù)需要出勤夜班。 ?Balancing of all cashiers' cash float at the end of each shift. Any discrepancy must be immediately reported to FD Supervisor/Duty Manager/Front Desk Manager. 每個班次結(jié)束后確保現(xiàn)金無誤。任何差異必須及時向當(dāng)班主管、大堂經(jīng)理或前臺經(jīng)理匯報。 ?Basic clerical or administrative work. 基礎(chǔ)的行政或文員的工作。 ?Perform other duties as assigned by the management. 在管理層的安排下承擔(dān)其他工作職責(zé)。 ? REQUIREMENTS 職位要求 ? Education 教育學(xué)歷 ?Certificate / Diploma / Bachelor in Hotel Management 酒店管理類證書/學(xué)歷證明/學(xué)士學(xué)位證明 ? Experience 經(jīng)驗 ?One years working experience, preferably in hotel industry 一年相關(guān)的酒店工作經(jīng)驗 ? Job Skill / Knowledge 工作技能 / 知識 ?Out-going personality 性格開朗 ?Good communication skills 良好的溝通技巧 ?Office ?administration experience 辦公室行政經(jīng)驗 ? Computer Knowledge 電腦知識 ?Knowledge of MS office software 相關(guān)辦公自動化知識 ?Opera PMS 酒店Opera系統(tǒng) ?FCS FCS系統(tǒng) ? Language Proficiency 語言能力 ?Good command of English and Mandarin, other languages would be beneficial. 良好的英語及普通話掌握能力,其他語言掌握者優(yōu)先考慮。
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